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Ensora Health · 7 hours ago

Technical Operations Analyst

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Ensora Health is the leading provider of software and services for mental and behavioral health therapists. They are seeking a Technical Operations Analyst to drive operational excellence across technology teams by designing performance metrics, managing tools, and streamlining processes to enhance organizational efficiency.

Electronic Health Record (EHR)Health CareSoftware

Responsibilities

Define and maintain KPIs to measure organizational effectiveness

Collect, validate, and analyze data to deliver actionable insights

Build dashboards and reports in Power BI to visualize trends and outcomes

Configure and administer tools like Aha!, Azure DevOps (ADO), and Power BI

Ensure data integrity and consistency across systems

Maintain accurate employee rosters and team capacity records

Coordinate Agile planning activities, including sprint planning and PI sessions

Facilitate Process Improvements Board meetings and track follow-ups

Triage incoming operations change requests and route appropriately

Identify process bottlenecks and propose efficiency enhancements

Collaborate with cross-functional teams to implement Agile best practices

Qualification

Azure DevOps (ADO)Power BIAgile methodologiesData AnalyticsProcess ImprovementCommunication skillsOrganizational skillsProblem-solving skills

Required

Bachelor's degree in Business, Data Analytics, Information Systems, or related field

2–4 years of experience in analytics, operations, or process management

1-3 years of Azure DevOps (ADO) administration and configuration of projects and work item types

Proficiency with Power BI (or similar Business Intelligence tools) - creation of semantic models, reports and dashboards

Strong analytical and problem-solving skills with ability to translate data into insights

Experience coordinating Agile ceremonies and familiarity with Scrum or SAFe frameworks

Excellent communication and organizational skills; ability to manage multiple priorities

Preferred

Knowledge of process improvement methodologies (Lean, Six Sigma, Kaizen)

Familiarity with HR or workforce management systems (e.g., WorkDay)

Ability to work independently and influence without formal authority

Company

Ensora Health

Glassdoor2.9

Ensora Health is the leading provider of software and services for mental, behavioral, and rehabilitative health therapists, trusted by over 200,000 individual providers and more than 28,000 practices.

Founded in 2013

Birmingham, Alabama, USA

201-500 employees