Randstad Digital Americas ยท 20 hours ago
SharePoint M365 L3 Support Specialist
Pennington, NJ
Contract
Onsite
Senior Level
$63/hr - $66/hr
5+ years expRandstad Digital Americas is seeking a SharePoint M365 L3 Support Specialist to support the Enterprise SharePoint Collaboration application platform. The role involves managing day-to-day operations, handling client escalations, and overseeing production changes and infrastructure deployments.
Information Technology & Services
Responsibilities
Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver, and support IT services and products to meet the needs of a business within required SLAs
Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards
Manage and support infrastructure applications and related data repositories on a day-to-day basis
Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand
Apply applicable information security procedures to maintain compliance across infrastructure applications
Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability
Supports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs
Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization, and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents
Installs, configures, and troubleshoots Application(s) used to support IT Services
Acts as third level resources for Collaboration application(s)
Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
On-Call support responsibilities (coverage nights & weekends)
Qualification
Required
5+ years' experience with Microsoft SharePoint (2016, SE, & SP Online) & One Drive for Business & Teams
5+ years Microsoft PowerShell and scripting technologies
Experience with monitoring technologies (Splunk, SCOM & SiteScope)
Solid understanding of Active Directory, Server, Database (SQL) and networking technologies
Experience with virtual platforms (client and server) and Microsoft Office products
Capable of working effectively under a high pressure and demanding work environment
Proven experience in problem identification, troubleshooting and resolution
Excellent written and verbal communication skills
Ability to effectively interface with key software/hardware partners such as Microsoft, AvePoint, etc
Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset
Bachelors
Preferred
ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus
Server, Storage & Network experience
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
Company data provided by crunchbase