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Resultant · 10 hours ago

Technical Support Specialist (Hybrid in Savannah, GA)

Savannah, GA, USA

Full-time

Hybrid

Entry Level

1+ years exp

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. The Technical Support Specialist will provide exceptional support to clients, manage customer documentation, and collaborate with teams to address client needs effectively.

Management Consulting

No H1B

Responsibilities

You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them

You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue

You will prepare desktops, laptops and miscellaneous hardware for customers

You will keep customer documentation up-to-date and accurate

You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead

You will perform customer maintenance activities on behalf of the customer team

You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately

You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients

You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner

Qualification

Desktop Support experienceActive DirectoryNetwork troubleshootingUser SupportManaged Service Provider experienceOffice 365Customer service skillsCommunication skills