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Simmons Bank · 20 hours ago

Customer Support I

Pine Bluff, AR

Full-time

Onsite

Entry Level

1+ years exp

Simmons Bank is committed to delivering exceptional customer service, and they are seeking a Customer Support Specialist to join their team. The role involves assisting credit card customers with inquiries, providing support, and ensuring a positive customer experience.

BankingFinanceFinancial Services

Responsibilities

Receives incoming calls from customers. Researches and resolves customer inquiries involving all aspects of credit cards

Assists customers with disputes, fraud reports, PIN reset, card activation, etc…

Provides account balance or transfer requests, changes of address and other customer requests or authorizations

Assist external and internal customers with questions concerning credit card websites and products

Provides excellent customer support and assistance to credit cardholders, branches, and the corporate call center

Handles multiple tasks with strong organizational skills, while growing and retaining customers by providing excellent customer satisfaction

Identify risk when customers are initiating new requests or altering information on their account, and alert the appropriate department when needed

Participates in special department projects as required

Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training

Performs other duties and responsibilities as assigned

Qualification

Customer support experienceTelephone skillsCommunication skillsPC proficiencyBilingual (English/Spanish)Clerical experienceProfessional imageInterpersonal skillsOrganizational skills