HEYTEA · 8 hours ago
Operations Supervisor
LA Metro Area
Full-time
Onsite
Mid, Senior Level
$70K/yr - $90K/yr
3+ years expHEYTEA is seeking a Regional Store Operations Supervisor to oversee and manage the operations of multiple franchised stores. The role focuses on ensuring operational excellence, team development, and brand consistency while participating in new store launches and enhancing existing store performance.
Food and BeverageRetailTea
Responsibilities
Participate in the planning and preparation of new store openings, including operational testing and compliance checks
Ensure smooth and timely execution of new store launches, adhering to all regulatory requirements
Conduct regular audits of stores to ensure compliance with Heytea's brand standards and local regulatory requirements, including health, safety, and labor laws
Provide support to stores in managing inventory and equipment, tracking stock levels, and ensuring operational efficiency
Guide store teams in product merchandising and presentation, conducting regular performance assessments to ensure brand alignment
Collaborate with store managers to track and enhance sales performance, operational efficiency, and customer satisfaction
Assist in implementing and overseeing employee performance reviews and professional development plans to meet company objectives
Monitor and elevate customer service levels, ensuring the delivery of Heytea's signature customer experience across all stores
Work with partners and store managers to build effective team structures, establishing clear roles, responsibilities, and career development pathways
Provide ongoing training and mentorship to store managers and team members, promoting professional growth and operational excellence
Facilitate leadership development programs and succession planning to ensure a pipeline of qualified talent for future expansion
Support the onboarding and training of new Regional Supervisors, providing them with the tools and knowledge needed to manage their assigned stores effectively
Collaborate with the broader operations team to continuously improve training programs and operational processes
Qualification
Required
A minimum of 3 years of experience in multi-unit management, preferably in the food and beverage industry, with expertise in store operations, sales strategies, inventory control, and team leadership
Proven ability to manage and optimize the operations of multiple store locations simultaneously, driving both top-line growth and operational efficiency
Strong knowledge of U.S. labor laws, health and safety regulations, and employment standards, with experience ensuring compliance across multiple locations
Exceptional problem-solving abilities, with a track record of independently addressing operational challenges and driving business results
Excellent communication skills, with the ability to effectively manage relationships with store managers, team members, and business partners
Demonstrated leadership in fostering team collaboration, motivation, and alignment with company goals
Experience in talent management, including team building, coaching, and developing high-performing store managers and staff
Strong ability to mentor new leaders and provide guidance in operational best practices, ensuring that teams are aligned with the company's vision and values
Proficiency in financial management, including budgeting, forecasting, and performance monitoring
Ability to work in a fast-paced environment and adapt to the changing needs of a growing business
Preferred
Experience working in or managing operations in international markets
Bilingual in English and Chinese
Company
HEYTEA
HeyTea is a Chinese tea shop that specializes in cheese-topped tea and fruit tea.
10001+ employees
H1B Sponsorship
HEYTEA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
Funding
Current Stage
Late StageTotal Funding
$595.15MKey Investors
Longzhu CapitalIDG Capital
2021-07-14Series D· $500M
2020-03-23Series D
2020-03-03Secondary Market· $1.5M
Recent News
2025-12-29
2025-12-12
Media Outreach
2025-11-23
Company data provided by crunchbase