Community Foundation of Greater Chattanooga ยท 8 hours ago
Customer Service Representative
Dallas, TX
Full-time
Onsite
New Grad, Entry LevelChild and Family Guidance Center is hiring a Call Center Customer Service Representative for their North Texas clinics. The primary responsibility of this role is to provide support to individuals with mental health needs through telephonic services, including scheduling appointments and ensuring quality service delivery.
FinanceFunding PlatformNon Profit
Responsibilities
Answering large amounts of inbound and outbound calls in a timely manner
Follow communication scripts to managing different topics
Identify and resolve customer needs telephonically
Schedule and reschedule patient appointments using scheduling system
Collect and clarify customer contact & insurance information and update system with customer information
Utilize a team approach to resolving customer issues
Research every issue and provide resolution to customer inquiries using EHR and software
Build rapport with customers and stakeholders by going above and beyond in resolving their issues
Meet personal and departmental quantitative and qualitative performance measures
Participate in department projects and training
Maintain accurate and timely documentation in compliance with HIPAA and organizational standards
Participate in quality improvement initiatives related to transitions of care
Advocate for patient needs and ensure culturally competent care
Responsible for other duties as assigned
Qualification
Required
Strong phone, verbal, written and organizational skills
Customer focus and strong active listening skills
Ability to multi-task and manage time effectively
Proficient with using computers and basic office-based software
Able to follow written and verbal instructions
Excellent phone and customer service etiquette
Ability to ensure quality services to internal and external clients
Ability to be timely, dependable and reliable
Possesses computer skills with proficiency in data entry and keyboarding skills
Able to work in a high-volume and fast paced setting
Self-motivated, detail-oriented individual with a team player
Perform job responsibilities without violating ethical, state or federal codes and requirements
High School Diploma Required
Preferred
Bilingual (Spanish)
Previous healthcare or medical office experience is preferred
Must have a working knowledge of Microsoft Outlook, Excel, Word and document in an EHR
Ability to relate to clients, employees, and the general public in a professional manner
Benefits
Medical
Dental
Vision
Basic Life
Short term disability
Long term disability
Voluntary life
Accidental death & dismemberment
Voluntary Accident
Critical Illness
Legal
401K
Paid time off (vacation and sick time)
Company
Community Foundation of Greater Chattanooga
Generosity is at the heart of our work.
Founded in 1963
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase