Citadel Credit Union · 2 months ago
Mortgage Processor
West Chester, PA
Full-time
Onsite
Mid, Senior Level
2+ years expCitadel Credit Union is seeking a Mortgage Processor who possesses a comprehensive understanding of the mortgage process and products for residential mortgage loans. The role involves managing a pipeline of loans while ensuring high-quality customer service and operational efficiency throughout the processing of mortgage applications.
Financial Services
Responsibilities
Effectively manage a pipeline of 50+ loans
Manage all workflows from the time that the loan is assigned to the Processor until the loan is cleared to close
Meet all Quality Service Standards (QSS) established by Management for loans in process
Direct contact with Members to obtain documentation needed for the processing of all loan products. This includes the initial Welcome Call through to advise them that their loan has been sent to the Closing Team
Obtain and review all required documentation for submission to Underwriting and update Encompass accordingly. This includes income calculations for all self-employed borrowers
Order all services required for the loan product in accordance with Fannie Mae Guidelines
Prepare change of circumstance redisclosures to ensure the meeting of critical compliance timelines. Review for accuracy and provide to the borrower to obtain signatures. This includes (but is not limited to) a change of title company, updates to title fees, taxes, loan amount, rate lock, rate extensions, and program changes
Meet all important mortgage dates including commitment and closing dates. Loans to be submitted to closing within established TRID timeframes
Post fees for appraisal orders
Cross sell title services, and upsell other product opportunities to Members
Create a positive interface between the Members and all Citadel internal partners to increase Net Promoter Scores
Suggest ways to improve the overall operational efficiency of the Processing function
Assist Teammates to meet Mortgage Department Volume Goals and QSS on a monthly basis
Answer status calls and provide updates to Members, Retail Offices, Call Center, and third-party interests as requested
Process Home Equity loans as required by Management
Other Administrative and Processing tasks as needed or required by Management
Qualification
Required
2 years Mortgage Loan Processing
Understanding of Mortgage Lending and the origination process
Knowledge of Fannie Mae, PMI and Credit Union lending guidelines
Knowledge of TRID, Redisclosure/Change of Circumstance
Knowledge of FHA, VA, and USDA lending policies and procedures
Must have excellent Time Management, Problem Solving, and Mathematical skills
Detail oriented with strong Data Input skills
Preferred
5 years of experience in Processing Mortgage loans
High School Diploma or equivalent; BS in business or related field preferred
Microsoft Office, Mortgage Loan Software; Encompass experience
FICS and Synergy experience a plus
Company
Citadel Credit Union
Established in 1937, Citadel is a not-for-profit, member-owned credit union serving Greater Philadelphia.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Brown
President and CEO
William Brown
President and CEO
Recent News
2025-12-09
2025-10-25
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