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Corpay · 18 hours ago

Crew Accommodations Supervisor

United States

Full-time

Remote

Mid, Senior Level

$19/hr - $19/hr

3+ years exp

Corpay is currently looking to hire a Crew Accommodations Supervisor under the Airline Division, TA CONNECTIONS. The Supervisor is responsible for overseeing assigned Crew Accommodations Agents, training, coaching, and mentoring them to ensure productivity meets and exceeds quality standards.

Financial ServicesFinTechPaymentsRisk Management

H1B Sponsor Likely

Responsibilities

Supervising and supporting Crew Accommodations Agents during assigned shifts

Assigning and monitoring daily tasks, ensuring clarity and accountability

Maintaining and updating team schedules, including deviations and approved changes

Ensuring agents have access to all necessary tools, systems, and resources

Leading shift briefings and ensuring accurate completion of daily reports (e.g., productivity, pass-down, pending actions)

Serving as the primary liaison between the client’s duty manager and TA Connections Crew Accommodations Desk

Collaborating with client-side departments (Crew Tracking, Scheduling, etc.) to meet operational needs

Communicate clearly and consistently with internal departments to resolve issues and expedite work

Providing real-time guidance and support to agents during shifts

Monitoring attendance, punctuality, and adherence to company policies

Delivering constructive feedback and recognizing strong performance

Supporting performance evaluations and quality assurance efforts

Identifying and escalating opportunities for individual or team improvement

Stepping in to performing agent tasks as needed, including: Booking and updating hotel and ground transportation accommodations

Sourcing last-minute lodging and transportation options

Negotiating rates and managing vendor communications

Accurately documenting all transactions and approvals in TA Connections systems

Managing hotel relocations and ensuring timely, professional communication with stakeholders

Supporting IT, Billing, and Commission Collections teams with data gathering and troubleshooting

Qualification

Supervisory experienceLeadership skillsConflict-resolution skillsMicrosoft OfficeMulti-taskingVerbal communicationWritten communicationInterpersonal skills

Required

High School Diploma or GED equivalent

Minimum 3 years of experience in a call center or similar environment

Proven experience in a supervisory role (required for external applicants)

Strong leadership, interpersonal, and conflict-resolution skills

Excellent verbal and written communication abilities

Ability to manage multiple priorities in a high-volume, time-sensitive environment

Proficiency in Microsoft Office (Word, Excel, Outlook)

Reliable internet connection and a quiet home workspace

Benefits

Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)

Virtual fitness classes offered company wide.

Robust PTO offerings include major holidays, vacation, sick, personal, & volunteer time

Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)

Philanthropic support with both local and national organizations

Fun culture with company-wide contests and prizes

Company

Corpay

Glassdoor2.4

Corpay provides online payment solutions.

Founded in 1992

New York, New York, USA

10001+ employees

https://payments.corpay.com

H1B Sponsorship

Corpay has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (14)