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PreSales Collective · 18 hours ago

Lead Solutions Engineer - West / Central U.S

Austin, TX

Full-time

Hybrid

Senior Level, Lead/Staff

$200K/yr - $280K/yr

7+ years exp

PreSales Collective is a rapidly growing Conversational AI startup, and they are seeking a Lead Solutions Engineer to drive revenue by demonstrating the value of their products to prospects. The role involves collaborating with clients throughout the sales process, designing solutions to meet their needs, and ensuring a seamless customer journey.

Communities

Responsibilities

Identify customer pain and needs through discovery

Demonstrate the Parloa platform and underlying technology

Conduct Technical deep dives

Scope and define application requirements

Own end to end RFP process

Conduct Proof of Value engagements

Work closely with assigned sellers, co-owning accounts, and sales campaigns in the assigned territory

Contribute to improving internal processes, documentation, and ways of working

Advocate for customers needs to influence product roadmap discussions

Collaborate with the Solutions Engineering Team, Enterprise Account Executives, Sales Leadership, product management, customer success, and sales enablement

Attend client on-site meetings, external events, team meetings, and annual events (up to 20-30% expected travel)

Qualification

Solutions EngineeringContact Center (CCaaS)Enterprise Technology StacksGenerative AIAPI IntegrationSales ProcessesTechnical ArchitectureData Security KnowledgePresentation SkillsCommunication Skills

Required

7-10+ years of experience as a Solutions Engineer, preferably at a SaaS vendor

Deep experience in contact center (CCaaS) or (UCaaS), VOIP, Telephony

Deep experience with enterprise technology stacks - Azure, AWS, GCP, etc

Working understanding of Generative AI and LLMs and competency in prompt engineering and design

Experience with integrating and maintaining APIs

Experience with sales processes, MEDDPIC, and an understanding of how Solutions Engineering plays their role

The ability to learn and master the core product inside and out to build customized demos and prove the value of the Parloa platform

The ability to demonstrate integrations with customer systems, proving technical feasibility and building trust with the customer's technical team

Understanding call flows, voice, and chat design to create and showcase effective conversational AI experiences that meet a customer's communication needs

Designing scalable and robust technical architecture to win the confidence of enterprise IT teams and guarantee the solution's viability

Knowledge of data security and compliance standards to address customer concerns and remove a major hurdle in enterprise sales

Confident presentation and communication skills