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Phoenix Loss Control, Inc. · 12 hours ago

Field Claims Investigator

Casper, WY

Contract

Hybrid

New Grad, Entry Level

$20/hr - $20/hr

Phoenix Loss Control, Inc. is a US-based business services provider in the cable, telecom, and utilities sector, focusing on outside plant damage investigation and recovery. They are seeking a Field Claims Investigator to conduct on-site investigations, write reports, and support claims managers in the damage recovery process.

ConsultingTelecommunications

Hiring Manager

Molly Walsh

Responsibilities

Conduct on-site field investigations

Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costing estimates

Develop and maintain comprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility service lines

Remain prepared and willing to respond to damage calls within a timely manner

Complete damage investigations within 7 days and then work with and support our claims managers to complete the investigation and begin the recovery process

Respond to damages same day if received during business hours (if not, first response following day)

Accurately record all time, mileage, and other associated specific items

Qualification

Field investigationsAnalytical skillsReport writingTelecommunication experienceUtility experienceInvestigation skillsIndependent operationSmartphone proficiencyComputer proficiencySafety equipment knowledgeInterpersonal skillsCommunication skillsAttention to detail

Required

Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, and possible damagers

Smartphone to gather photos, videos, and other information while conducting investigations

Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases and portals

Exceptional attention to detail and strong written and verbal communication skills

Proven ability to operate independently and prioritize while adhering to timelines

Strong and objective analytical skills

Valid driver's license, current insurance, and reliable vehicle with ability to respond to damages at any time

Safety vest, work boots, and hard-hat