Washington State Department of Labor & Industries · 22 hours ago
L&I Revenue Agent 1
Greater Seattle Area
Full-time
Onsite
Entry Level
$48K/yr - $65K/yr
2+ years expThe Washington State Department of Labor & Industries is dedicated to keeping Washington safe and working. They are seeking a Revenue Agent 1 to contribute to the economic well-being of L&I by collecting debts owed to the department and educating customers on laws and policies.
Information Technology
No H1B
Responsibilities
Contact delinquent debtors using an automated phone dialer system 6.5 hours a day and/or send correspondence to initiate collection of delinquent receivables due to the agency per training manual
As part of a phone collections unit, incumbents collect on workers compensation debts and other debts as needed; work an assigned caseload that requires limited legal actions such as but not limited to, issuing notice of assessments
Conduct customer outreach for voluntary compliance
Analyze employer and account information for potential issues, fraudulent activity or criminal behavior. Collaborate with internal/external compliance groups and make referrals through Referral Tracking System as appropriate
Educate customers and/or their representative on laws, rules, policies, procedures, quarterly reporting requirements, online filing and payment options. Provide assistance with questions regarding collection actions and processes
Assists customers by phone by completing and filing their quarterly industrial insurance reports in a professional and courteous manner
Research information utilizing a wide variety of computer systems and databases to resolve tax liabilities
Locate individuals using professional skip tracing methods that include database searches, internet research, fact-finding interviews and field investigations
Explains to debtors the origin of all collection debts owed to the department as well as the legal recourse
Update agency databases with the most current employer information; including but not limited to, hours for quarterly reports, debtor’s contact information, ownership structure
Negotiate payment agreements with customers or their legal representative
Documents all actions and conversations in the appropriate collection systems and send all documents to imaging (Orion)
Refer accounts to field Revenue Agents for complex collection actions or as needed. Refer to appropriate L&I staff depending on the customer’s needs
Independently contact the delinquent accounts using entry level techniques in collection work, explaining applicable RCW’s, WACs, and policies
Utilize telephone, internet, other agencies records and correspondence to determine the amount of tax liability and effect compliance while balancing with customer service
Qualification
Required
A Bachelor's degree involving major studying business administration, accounting, public administration, police science, economics, criminal justice, sociology, psychology, law or, closely related field
Two years as a Tax Service Representative or Excise Tax Assistant
Experience in the field of personal or business finance, tax auditing, law, law enforcement, adjustment of claims, examination and analysis of business tax records, collection of civil debts or other related field
The ability to take action to learn and grow
The ability to take action to meet the needs of others
Preferred
Experience using an automated dialer system
Experience using Avaya, POM and/or Syntelate
Benefits
Generous retirement package
Flexible custom work schedules
Company
Washington State Department of Labor & Industries
The diverse programs that make up the Washington State Department of Labor & Industries (L&I) share a common purpose: safety, protection and economic opportunity.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mukesh D.
Chief Technology Officer
Audrey Dorsey
Chief Administrative Officer
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