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FirstLight Federal Credit Union · 1 day ago

Universal Experience Rep I

Administration Building - El Paso, TX 79924

Full-time

Onsite

Entry Level

$17.77/hr - $22.21/hr

1+ years exp

FirstLight Federal Credit Union is seeking a Universal Experience Rep I to be part of the Retail Floater team, providing coverage to various engagement centers. This role involves assisting members in an Engagement Center setting and offering exceptional service by identifying and recommending appropriate financial products and services.

Financial Services

Responsibilities

Assists members in an Engagement Center setting or by using virtual technology

A UER I is responsible for providing exceptional service to our members by identifying and recommending appropriate products and service solutions based on the members financial needs

A UER I is responsible for a variety of services, including, but not limited to opening accounts, closing accounts, renewing certificate accounts, transactions, and assisting members with financial education

Responsible for educating members on Credit Union technology

Effectively role models the Credit Union’s Core Values

The UER level I is an entry position in training and may progress to a level II

Qualification

Financial institution experienceCustomer service experienceHigh School diplomaFinancial educationCore Values modeling

Required

High School diploma or equivalent

One (1) year financial institution experience or three (3) years of customer service experience for every year of financial institution experience required