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USAA · 20 hours ago

Digital/Technical Product Manager Senior

San Antonio, TX

Full-time

Hybrid

Mid, Senior Level

$114K/yr - $218K/yr

6+ years exp

USAA is dedicated to empowering its members to achieve financial security through competitive products and exceptional service. The Digital/Technical Product Manager Senior will play a key role in enhancing digital experiences, driving improvements, and leading initiatives in the P&C digital Servicing space.

BankingFinancial ServicesInsuranceVenture Capital

No H1B

Responsibilities

Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance

Translates Digital or Technology product and experience opportunities (customer “needs” and “wants” as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy

Shepherds complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.)

Leads the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts

Continuously leverages advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs

Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements

Leads cross-functional product teams and relationships to discover and build new Digital or Technology products, experiences, and features by collaborating with stakeholders and organizational leaders to coordinate product development efforts aligned with strategic priorities

Prepares compelling presentations, and other forms of communication standards and templates, to present and communicate complex concepts to a diverse audience, including senior leadership

Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products

Begins to bring in “big picture” thinking and seeks to drive clarity among team and stakeholders

Maintains and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management

Serves as a resource to team members and assists with on-boarding new employees

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Qualification

Digital Product ManagementAgile MethodologiesUser Experience DesignData AnalysisAnalytics PlatformsHuman-Centered DesignInsurance Industry ExperienceCritical ThinkingCommunication Skills

Required

Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

6 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing

Proven ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership

Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment

Knowledge of digital and technology strategy and delivery as it relates to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods

Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods