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Inhabit® · 12 hours ago

Vice President of Shared Services

Chandler, AZ

Full-time

Hybrid

Director/Executive

10+ years exp

Inhabit is a tech-forward company serving the residential, commercial, and short-term rental industries, seeking a Vice President of Shared Services. This senior executive leader will be responsible for the strategic, operational, and financial performance of multiple business lines, overseeing a $20M+ multi P&L portfolio and driving innovation through AI and automation in their SaaS operations.

CommercialProperty ManagementResidentialSaaS

Responsibilities

Set and execute the multi year strategic vision for Shared Services, aligning Professional Services and SaaS operations with Inhabit’s broader corporate objectives

Act as a senior thought partner to executive leadership on growth strategy, technology investments, pricing models, and organizational design

Drive alignment and collaboration across Product, Engineering, Sales, Marketing, Finance, and Customer Success

Lead the identification, evaluation, and adoption of AI driven tools, automation frameworks, and data intelligence capabilities that enhance both product performance and operational efficiency

Partner with Product, Engineering, and Data Science to embed AI into core SaaS platforms (RevMax, Boost, NGN) and managed services workflows (Digital Marketing, Revenue Management)

Champion a culture of innovation by driving experimentation, rapid prototyping, and continuous improvement across all service and technology teams

Build scalable, automated processes that reduce manual effort, improve accuracy, and accelerate customer time to value

Provide executive oversight for the Demand Channel initiative, ensuring alignment across Product, Marketing, Revenue Management, and Distribution teams

Drive the integration of demand generation capabilities into both SaaS platforms and managed services offerings

Ensure the Demand Channel strategy enhances customer acquisition, booking performance, and overall revenue outcomes for clients

Own P&L responsibility across multiple business units representing $20M+ in annual revenue

Establish and manage budgets, forecasts, revenue targets, cost structures, and margin improvement initiatives

Identify and execute opportunities to drive growth and improve profitability through strong go to market, expansion and retention strategies, pricing strategy, automation, and operational efficiency

Lead Managed Services teams delivering Digital Marketing and Revenue Management solutions to vacation rental operators

Maintain an exceptional focus on billable effectiveness, utilization rates, capacity planning, and delivery quality

Design scalable service models that balance growth, client outcomes, and margin discipline

Ensure services are measurable, repeatable, and tightly integrated with SaaS offerings

Provide executive oversight for SaaS platforms including RevMax Revenue Management Software, Bluetent Boost Channel Management & Distribution, NGN Website & Digital Experience Platform

Partner with Product and Engineering leadership to prioritize roadmaps that drive customer value, retention, and revenue growth

Ensure operational readiness across implementation, support, and ongoing platform performance

Serve as the executive bridge between Product Strategy and Professional Services, ensuring that service delivery, customer insights, and platform capabilities evolve in lockstep

Translate customer needs and market trends into actionable product requirements, influencing roadmap prioritization and long term platform strategy

Ensure that Professional Services offerings reinforce product adoption, retention, and expansion, creating a unified customer experience across technology and services

Lead and develop senior leaders across Shared Services, fostering accountability, transparency, and high performance

Build a culture of ownership, continuous improvement, and cross functional collaboration

Ensure teams are structured to scale efficiently while maintaining quality and client satisfaction

Own workforce planning, staffing models, and capacity forecasting across all Shared Services teams to ensure the right mix of skills, bandwidth, and utilization to meet demand

Implement scalable resourcing frameworks that align staffing levels with revenue targets, service demand, and margin goals

Qualification

Senior leadership experienceMulti P&L managementProfessional Services expertiseSaaS Operations oversightDigital Marketing knowledgeRevenue Management experienceCross functional leadershipChange managementTeam developmentInnovation championingEthical leadershipCommunication skills

Required

10+ years of senior leadership experience in Professional Services, SaaS, Digital Marketing and/or Revenue Management environments

Proven experience owning and scaling multi P&L portfolios with $20M+ in revenue

Strong professional services / managed services experience, with deep understanding of billable services economics, utilization modeling, and margin optimization

Experience leading cross functional teams across Product, Engineering, Operations, and Services

Demonstrated ability to function in a PE backed, matrixed organization

Demonstrated ability to lead and execute through change, consolidation, and rapid growth in a fast paced environment

Bachelor's degree or equivalent work experience