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Lumen Technologies · 7 hours ago

Manager Network Operations - Hawaii - Public Sector

Hawaii, United States

Full-time

Onsite

Mid, Senior Level

$109K/yr - $145K/yr

5+ years exp

Lumen Technologies is dedicated to connecting people, data, and applications to ignite business growth. The Manager Network Operations will be responsible for overseeing the staff and infrastructure of a wide area network, ensuring that customer requirements are met through effective leadership and technical expertise.

Big DataInformation ServicesInfrastructureOptical CommunicationSecurityTelecommunicationsVoIPWireless

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Fulfills the contract's requirement for an on-island representative to provide immediate local support for in-person meetings

Act as the program manager’s liaison and be capable of a 1-hour response for a face-to-face meeting during business days

Provides technical expertise for deployed equipment (encryption, emulation, etc.)

Leads all testing activities, ensuring they meet contractual requirements and acceptance criteria

Provides troubleshooting and configuration expertise, applying methodical, experience-based circuit analysis to resolve performance issues

Validates results, determines corrective action, and confirms readiness for government review/acceptance

Delivers support to business development through constant customer interface

Develops or enhances current policies, procedures or reporting templates, and obtains feedback from all affected groups to meet customer requests

Interfaces with customers on service performance and assisting with coordinating downtime for ASIs, PMIs, and exercises

Develops and presents professional impromptu and prepared briefings to senior level military and civilian leaders

Composes professional written documentation to support the diverse operations environment

Formulates quick, sound decisions based on experience, established procedures, and available data

Qualification

Active Secret security clearanceOptical networks testing gearLong haul communications equipmentVendor platforms familiarityGovernment networks experienceHigh stress environmentLeadership capabilitiesInterpersonal communication skills

Required

5+ years related experience

1+ year previous supervisory / leadership experience

Active Secret security clearance required

Knowledge and familiarity with various testing gear for optical networks – Viavi and EXFO

Maintain familiarity with various vendor platforms for optical networks – Ciena, Cisco, Juniper

Knowledge of long haul communications equipment such as SONET, ATM, fiber optical multiplexers and DWDM and understanding of LAN/WAN software/hardware technical support

Previous experience with Government networks and customer

Extensive experience in the Information Technology field and working in a fast paced operations center environment

Ability to work in a high stress environment and collaborate very closely with peers

Knowledge of physical, operational, and communication security processes and procedure