Giv ยท 20 hours ago
Customer Success Associate
Lehi, UT
Full-time
Onsite
New Grad, Entry LevelGiv is an all-in-one care management platform designed to support agencies working with individuals with intellectual and developmental disabilities (IDD). The Customer Success Associate will engage with clients to ensure their success using Giv's platform, providing onboarding, support, and issue resolution.
Computer Software
Responsibilities
Engage with clients to ensure their success using Giv's platform
Onboarding new clients
Providing personalized support
Addressing inquiries
Troubleshooting
Proactively resolving issues
Regularly gathering feedback to improve client satisfaction
Collaborating with other teams to optimize services
Qualification
Required
Experience in client relationship management, customer service, and problem-solving
Proficiency in communication, both verbal and written, and active listening skills
Technical proficiency with customer relationship management (CRM) tools and basic troubleshooting skills
Ability to analyze customer needs, provide solutions effectively, and maintain a customer-focused approach
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
Preferred
Previous experience working in the healthcare or social services sector is a plus
Bachelor's degree or equivalent experience preferred
Enthusiasm for improving care services and supporting individuals with IDD
Company
Giv
Giv is an all-in-one care management platform built for agencies supporting individuals with intellectual and developmental disabilities (IDD).
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase