Related Management Company · 22 hours ago
PT Hudson Yards Vessel Brand Ambassador (Customer Experience)
New York, NY
Part-time
Onsite
Mid Level
$25/hr - $25/hr
3+ years expRelated Management Company is a collaborative force at Hudson Yards, focused on enhancing guest experiences. The CX Vessel Brand Ambassador plays a crucial role in welcoming guests, providing information about The Vessel, and facilitating their overall experience at Hudson Yards.
Responsibilities
Greet and welcome every guest
Check for and scan tickets at entry
Provide an overview of The Vessel to new visitors
Tell stories about The Vessel and Hudson Yards
Manage lines that form while waiting for elevator
Look for ways to foster a sense of community in the Vessel
Ask questions to understand reason for visit
Uncover opportunities for new Hudson Yards experiences
Suggest ways for the guest to enjoy The Vessel and the rest of Hudson Yards
Generate excitement about Hudson Yards in those who inquire
Facilitate restaurant reservations
Connect guests with activations and special events
Integration of sales promotions in collaboration with Edge and/or City Climb attractions
Remain well-versed in daily campus programming, events and activations across Hudson Yards
Adhere to any established tracking/ reporting systems as required by Hudson Yards Marketing/ CX Management
Support your coworkers’ efforts to deliver the brand
Work as a positive team player to surpass individual and group expectations
Collaborate with cleaning staff to ensure the pristine condition of the property
Collaborate with security staff to ensure property is well secured
Welcome feedback and adapt behaviors as appropriate
Arrive on time and prepared for all scheduled shifts and maintain reliable attendance as an essential function of this role
Share functional and cosmetic issues at the Vessel with supervisor
Follow all safety, emergency and evacuation protocols
Assist guests with accessibility needs and mobility considerations, escalating when additional support is required
Identify potential safety risks (overcrowding, unsafe behavior, weather-related hazards) and escalate to security when necessary
Resolve guest issues and escalate to CX Supervisor for support, as needed
Qualification
Required
Superior intentional observation
Delivering our brand while standing and climbing stairs for the duration of the shift; able to lift up to 50lbs, as necessary
Hosting and anticipating guest and tenant needs
Strong memory and/or organizational method for tracking customer preferences and names
Self-motivating to incorporate changing priorities
Exceptional verbal and written communication skills
Capacity to adapt and overcome challenging situations
Build rapport quickly and effectively with customers and colleagues
Strong critical thinking skills, particularly around problem solving
Ability to continuously improve and seek growth
Juggle technology and interpersonal communication seamlessly
Manage large groups of people at events
Strong sense of professionalism reflected in daily appearance, posture, and preparedness
Effectively incorporate coaching feedback
Persevering during extreme weather, such as heat waves, extreme cold, strong winds, and heavy rains
Minimum of bachelor's degree, preference in Hospitality, Entertainment
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
Minimum three years in service and/or sales industry
Company
Related Management Company
Related Management Company (RMC) is A subsidiary of Related Companies, a leading owner and operator of real estate, managing a $60+ billion portfolio of premier residential and commercial properties across the U.S.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase