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Engine · 5 days ago

Sales Manager, Account Management

Tempe, AZ

Full-time

Hybrid

Mid, Senior Level

$180K/yr - $210K/yr

2+ years exp

Engine is revolutionizing work travel with its modern travel platform, aiming to transform how businesses and their teams experience travel. The Sales Manager, Account Management will lead and empower the Account Management team to drive retention, expansion, and loyalty among customers, while fostering a culture of innovation and collaboration.

Business TravelHospitalityHotelTravel

Responsibilities

Hire, coach, and develop a best in class sales-focused account management team in a land & expand model

Own team metrics, and drive the plan to exceed quota tied to onboarding, retention, and expansion targets

Develop a team that embodies Hotel Engine DNA, act with ownership, bias for action and will to win!

Partner with AMs & Regional Directors to craft account strategy to maximize share of wallet by proactively hunting expansion opportunities and proactively addressing risks

Personally develop strong relationships with executive stakeholders at key accounts; play a key customer facing role in high value, high potential relationships

Leverage data to make informed decisions about customer risk and retention; implement new and innovative approaches to increase expansion revenue

Serve as a thought leader, customer advocate and partner to your employees and customers

Build a creative and innovative culture, and a passion for providing an exceptional customer experience

Collaborate cross-functionally with Sales, Project Services, Member Support, Ops and Finance to align on priorities, partner on customer needs and opportunities, and deliver increasing value over time to our customers

Qualification

Account ManagementSales ManagementRevenue GrowthSalesforceCoachingPeople ManagementCommunication SkillsCross-functional Collaboration

Required

2+ years management experience leading an Account Management/Sales team in a high-growth environment

Demonstrated ability leading a customer-facing team — strong people management, performance management, coaching, and development experience

Demonstrated strong ability to lead through change

A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment

A self-driven, high-energy leader with excellent cross-functional collaboration skills

Demonstrated strong sense of radical candor and ability to ensure feedback is being implemented

Experience owning and managing monthly and quarterly team metrics including quota and retention

Experience leading with a sales-driven mindset, taking a highly proactive approach to identify and capitalize on revenue growth opportunities, consistently driving business expansion and client success

Passion for revenue growth and is able to bring ideas to help product usage and customer retention through data-driven decision-making

Previous experience selling into or driving strategy, ROI, and value conversations with executive stakeholders

Excellent communication skills across mediums and stakeholder groups (employees, execs, customers, prospects). Outstanding listening skills are an absolute must

Prior experience using Salesforce

Preferred

Experience call coaching with Gong (or equivalent) preferred

Benefits

Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.

Benefits: Check out our full list at engine.com/culture.

Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.