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State of Arkansas · 9 hours ago

VETERANS SERVICE OFFICER

Jonesboro, AR

Full-time

Onsite

Mid Level

$57K/yr - $85K/yr

3+ years exp

The State of Arkansas is committed to serving its veterans and their eligible dependents. The Veterans Service Officer (VSO) is responsible for assisting veterans, service members, and their families in obtaining benefits and services available through state and federal programs.

EducationEmploymentGovernmentPublic RelationsRecreation

No H1B

U.S. Citizen Only

Responsibilities

Assist veterans and their families in applying for state and federal benefits, including disability compensation, pensions, healthcare, education, and housing assistance

Gather necessary documentation, review eligibility criteria, and submit claims to the U.S. Department of Veterans Affairs (VA) and other agencies

Conduct one-on-one interviews to assess individual needs and provide tailored guidance

Maintain accurate case records and documentation in accordance with agency policies

Monitor the status of claims and appeals, following up with relevant agencies as needed

Advocate for veterans' rights by navigating the complex benefits system and resolving service-related disputes

Provide outreach and education to veterans, community organizations, and local government agencies regarding available programs

Represent veterans in formal hearings and appeals when necessary

Develop and maintain relationships with veteran service organizations (VSOs), healthcare providers, and social service agencies

Ensure compliance with state and federal laws governing veteran benefits

Prepare reports on service delivery, claim approvals, and outreach efforts

Assist in training new staff or volunteers working with veterans

Qualification

Veteran programs knowledgeClaims processingCase managementAnalytical skillsInterpersonal skillsEmpathyCommunication skillsAttention to detailTime management