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Tatra Solutions, Inc. · 17 hours ago

IT Help Desk Technician I

Wheeler AAF, HI

Full-time

Onsite

Entry Level

$70K/yr - $70K/yr

1+ years exp

Tatra Solutions, Inc. is looking for an IT Help Desk Technician I to provide support to the US Army Garrison – Hawaii (USAG – HI) Information Management Office. The role involves providing Tier I and II help desk support, monitoring system performance, and managing knowledge management systems.

AerospaceIndustrial ManufacturingManufacturingSpace Travel

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide Tier I and II help desk support and desktop touch labor for MS Windows systems

Work with Government to install, configure, troubleshoot, scan, and repair personal computer workstations, classroom workstations, thin client workstations, personal digital assistant (PDA) devices, printers, and operations systems

Monitor system performance

Create, remove, or edit user accounts within Active Directory and/or MS Teams

Diagnose and repair software or hardware computer problems

Perform software or hardware upgrades

Troubleshoot and configure software to user specification

Knowledge management and SharePoint Administration

Qualification

CompTIA Security+Help Desk SupportActive DirectorySharePoint AdministrationCustomer ServiceTeam-working Skills

Required

U.S. Citizen

Current Active DOD Secret clearance

Must be CompTIA Security+ certified

Ability to pass a Federal Background Investigation

Education: A minimum of an Associate's Degree in relevant area

Must have a minimum of one (1) year of verifiable job-related experience in help desk support and end user requirements, knowledge management and SharePoint administration, website management support, VTC support

Must have very good team-working skills

Must have very good customer service skills and experience

Shall have the ability to lift/carry up to fifty (50) pounds