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Brown & Brown · 8 hours ago

Property Casualty Customer Service Representative

Greensboro, NC

Full-time

Onsite

Entry, Mid Level

2+ years exp

Brown & Brown is a company that values meritocracy and rewards self-starters. They are seeking a Property Casualty Customer Service Representative to provide high-quality customer service in a high-volume insurance center, focusing on enhancing customer experience and retention.

Insurance

Responsibilities

Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters

Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities

Provide an exceptional customer experience

Document renewal, sales, and insurance operations compliance documents into the agency management systems

Attend internal and client meetings, as needed

Follow agency guidelines, policies, and procedures

Promote teamwork, support, knowledge sharing and a positive attitude in the department and office

Promote a commitment to achieve or exceed internal and external performance standards

Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology

Qualification

Property & Casualty LicenseCustomer Service ExperienceCommercial Property KnowledgeMicrosoft Office ProficiencyPolicy Endorsement HandlingTeamworkPositive Attitude