Knights of Columbus · 13 hours ago
Bilingual Customer Service Representative (French)
United States
Full-time
Remote
New Grad, Entry Level
$41K/yr - $64K/yrKnights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families. The Bilingual Customer Service Representative will respond to phone and email inquiries in Spanish or French, providing detailed knowledge of the organization's insurance and annuity products while maintaining a professional image.
Insurance
No H1B
Responsibilities
Engages caller, asks probing questions, as necessary, to determine the nature of the call and analyzes the issues of concern. Uses KofC online systems to search for and secure the information needed to answer the callers inquiry and provide the appropriate response
Responds to general and detailed questions from policyholders and field force on life insurance (old and new), ownership rights, cash values, accounting and taxation, tax sheltered/non tax sheltered annuities (FPA, SPA, Vantage) and SPIA, settlement options and fraternal rules as appropriate and within guidelines
Follows procedures for release of specific policyholder information; assesses customer and field force needs for Home Office assistance. Forwards standard or special action requests to appropriate department to comply with callers request for written correspondence
Reviews and determines nature of email inquiries, analyzes the issues and either responds or directs the inquiry to the proper department. Serves as liaison between KofCs website and its departments
Performs other customer service related duties, e.g., if Bilingual in Spanish/English or French/English, translates for other business areas
Routinely reads departmental communications, product updates and other tools to stay current with organizational developments
Performs other customer service related duties as requested by supervisor
Qualification
Required
Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
An effective communicator who understands the importance of listening, being empathetic, and remaining professional in a conversational manner
Solid written communication skills
Ability to work and grow in a fast-paced, high-volume call center environment
Willingness to learn new skills and ability to adjust to changes quickly
Open to feedback to support your performance and development
Solid computer and multi-tasking skills
Ability to speak French Canadian or Spanish
High school diploma or equivalent required
Authorization To Work In The United States Is Required
Preferred
College degree or currently pursuing preferred
Benefits
13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.
Certifications, designation, and tuition reimbursement.
401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.
Short-term disability and term life insurance fully paid for by the company;
Up to 12 weeks of childbirth leave under STD policy.
One week of fully paid parental leave for all new parents, including adoptive and foster parents.
A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions.
Long-term disability insurance;
Dental insurance;
Vision insurance;
Health club membership reimbursement;
Employee Assistance Program
Company
Knights of Columbus
Knights of Columbus has grown from several members in one council to 15,342 councils and 1.9 million members throughout the United States,.
Founded in 1882
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Kennedy
Executive Vice President and Chief Financial Officer
Anthony Minopoli
Executive Vice President & Chief Investment Officer
Recent News
2025-12-18
Company data provided by crunchbase