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Heritage Health · 1 day ago

Customer Service Representative | Part-Time|

Coeur d'Alene, ID

Part-time

Onsite

Entry Level

2+ years exp

Heritage Health is seeking a Part-time Customer Service Representative to join their team in Coeur d' Alene, Idaho. This role involves delivering exceptional service to patients during check-in and check-out processes while collaborating with medical assistants and healthcare providers.

Health Care

Responsibilities

Checks in clients and updates demographics, including insurance information, at each visit

Verifies Medicaid at each visit and obtains Healthy Connections authorization if needed

Ensures each account has a DMS screen and verifies current homeless and migrant/seasonal status

Answers a multi-line phone system for the clinic, takes accurate messages and delivers them promptly to providers or counselors

Schedules appointments for new and established clients using the electronic practice management system

Makes reminder calls for all scheduled clients

Collects co-pays from self-pay and third-party payer clients at each visit

Directs clients who are unable to pay their co-pay to the billing or collections staff

Checks out clients as needed

Creates and organizes client charts

Tracks No-shows and follows the No Show protocol

Processes all self-pay clients on the schedule through the Medicaid system to check for coverage

Maintains the cleanliness and order of the waiting room area throughout the day

Performs general office duties such as copying, faxing, scanning, and handling mail

Qualification

Athena EHR systemsMedical terminologyHIPAA regulationsOffice experienceInterpersonal skillsCommunication skillsProblem-solvingTeamwork

Required

Minimum of two years of office experience; medical preferred

Must be able to pass Idaho Department of Health and Welfare Criminal History Unit enhanced background check for our Rathdrum Clinic

Understanding of medical terminology and healthcare office procedures

Familiarity with HIPAA regulations and patient confidentiality requirements

Knowledge of electronic health records (EHR) systems (e.g., Athena)

General understanding of Heritage Health policies and services

Strong interpersonal and communication skills (verbal and written)

Proficiency in using computers, office software, and scheduling tools

Effective problem-solving and conflict resolution

Ability to maintain professionalism and compassion under pressure

Ability to handle sensitive patient information with discretion

Ability to work independently and as part of a team

Preferred

Experience with Athena EHR systems preferred

Benefits

Health Insurance: 50% employer-paid employee coverage for medical, dental, and vision plans for part-time employees.

Life Insurance: Employer-paid for 1x annual salary up

Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance.

Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions.

Paid Time Off Benefits: 120 hours Paid Time Off (PTO) in your first year, 56 hours Extended Illness Bank (EIB) in your first year, 8 paid holidays for full-time employees, amounts are pro-rated for part-time employees who are .5 FTE or higher.

Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members.