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Credit Union of Texas · 10 hours ago

Home Equity Processor

Allen, TX

Full-time

Onsite

Entry Level

1+ years exp

Credit Union of Texas is dedicated to delivering exceptional member experiences, and they are seeking a Home Equity Processor-Bilingual to facilitate the processing of Home Equity Line of Credit (HELOC) loans. This role involves providing outstanding service to members, managing loan documentation, and ensuring compliance with regulatory standards.

BankingConsultingFinancial Services

Responsibilities

Deliver exceptional service to internal and external members in alignment with CUTX’s mission, core values, and creed

Ensure timely and accurate processing of Home Equity Line of Credit (HELOC) loans

Communicate professionally and effectively with members, internal departments, and third-party vendors via phone, email, and in person both in English and Spanish

Review and process support documentation, ensuring completeness and compliance with internal policies and regulatory requirements

Monitor and manage loan files, ensuring timely receipt of all required documents and disclosures

Initiate and follow up on third-party services such as title orders, appraisals, flood certifications, and payoff requests

Perform final reviews of loan files prior to closing to ensure accuracy and readiness

Enter and maintain accurate loan activity records in loan systems and spreadsheets

Handle re-disclosures and ensure timely delivery and acknowledgment by members

Provide expert guidance and answers to HELOC related inquiries from members and staff

Assist in loan processing and funding as necessary to meet departmental goals

Keep work area organized and complete daily assignments with attention to detail

Perform any additional duties as assigned by the Home Equity Operations Manager

Qualification

Loan processingBilingual (English/Spanish)Attention to detailMLO registrationNotary registrationCRM softwareComputer proficiencyMathematical abilityTime managementTeam-oriented mindsetCommunication skills

Required

Strong proficiency in time management, multitasking, and high-volume loan processing

Language Skills: Fluent in English and Spanish (spoken and written)

Exceptional attention to detail and commitment to delivering error-free work

Team-oriented mindset with the ability to work collaboratively in a fast-paced, dynamic environment

Active MLO registration through the Nationwide Mortgage Licensing System & Registry (SAFE Act)

Maintain valid Notary registration

Passionate about delivering service that reflects our mission, core values, and creed

Personal Computer/Printer

Accurate typing skills (40 wpm)

Calculator/Adding Machine

Telephone System

CRM

Episys

SalesForce

DocuSign

Fax Machine/Scanner

Microsoft Word, Excel, E-Mail

All third-party websites

The ability to read and comprehend instructions, short correspondence, and memos

The ability to write simple correspondence

The ability to effectively present information in one-on-one situations to supervisor, members, and other employees in the organization

An ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and the ability to compute rates and percentages

An ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram form and the ability to deal with problems involving few concrete variables in standardized situations

Knowledge of loan policies, procedures, and loan documents to perfect liens on collateral securing loans (Real Property)

The ability to operate Call Management System

Must effectively communicate via telephone with members and other individuals who contact the Home Equity Department

Good communication skills, using courtesy and proper grammar, to discuss credit union's policies and procedures

An ability to perform multiple tasks while maintaining a high standard of performance

High school diploma or general education degree (GED) and two years of experience in loan processing or funding analysis

Minimum 1-2 years or more of similar or related experience