Apply on Employer Site

BELAY · 11 hours ago

Systems Administrator

Fort Meade, MD

Full-time

Onsite

Mid Level

$70K/yr - $190K/yr

3+ years exp

Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland. They are seeking a Systems Administrator to join their intel team, where the role involves managing Multi-Factor Authentication (MFA) Help Desk operations and issuing RSA tokens.

AccountingContent CreatorsOutsourcingProfessional ServicesVirtual AssistantWeb Development

Culture & Values

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Perform basic troubleshooting for RSA Token requests

Gather information regarding RSA Token problems for escalation to the next level

Maintain, hand out, and take returns of RSA tokens from users at each distribution site

Interact effectively, courteously, and directly with the technical teams to accurately report technical issues

Read, write, and maintain standard operating procedures and technical documentation

Produce and/or contribute to IT knowledge articles

Provide metrics on the distribution process and can transfer this and other related data to source systems for follow on processing

Qualification

Windows Operating SystemsComputer security principlesScripting languagesTicketing system experienceCustomer service skillsMultitaskAdherence to processesOrganizational skillsWork independently

Required

TS/SCI Clearance with polygraph

Three (3) years experience is required

Bachelor's degree in a technical discipline from an accredited college or university is required or four (4) years of additional experience may be substituted for a bachelor's degree, for a total of 7 years' experience

Preferred

Expertise with Windows Operating Systems

Understanding of computer security principles

Ability to work in a customer service-oriented environment in a professional manner

Ability to work independently to triage issues and prioritize tasks

Strong organizational and management skills, including the ability to multitask

Ability to work with minimum supervision and meet task deadlines

Experience with scripting using various scripting languages

Experience maintaining logs and a ticketing system to keep accurate track of workload and status of tasks

Ability to adhere to established processes and procedures and updates SOPs as required

Benefits

8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday, 11 paid holidays and optional leave up to 6 days through Belay's volunteer program

10% matching in 401(k) contributions vested on day one

$5,000 annual training/tuition

Student Loan Repayment Program

100% company-funded HSA

Rich medical coverage (100% coinsurance)

Dental coverage including orthodontia

Up to $420,000 in life insurance, premiums 100% company funded

Amazon Prime, gym reimbursement, monthly lunches, games and prizes

Pet adoption program, generous referral bonus program, fun events, and more!