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PATLive · 6 hours ago

Call Center Agent

United States

Full-time

Remote

New Grad, Entry Level

$16/hr - $16/hr

PATLive is seeking skilled and personable individuals for a remote role handling incoming calls for the Florida Department of Financial Services related to the My Safe Florida Home Program. This position requires excellent customer service skills and a professional phone presence while adhering to program guidelines and procedures.

Call CenterVirtual Assistant

Senior Management

Responsibilities

Handle incoming calls for the Florida Department of Financial Services related to the My Safe Florida Home Program

Provide courteous, professional, and accurate assistance to callers

Deliver excellent customer service while addressing questions and concerns

Maintain a clear, confident, and professional phone presence

Communicate information effectively in a friendly and personable manner

Adhere to program guidelines, policies, and call-handling procedures

Qualification

Customer serviceProfessional phone presenceReliable InternetProfessional equipmentBackground check

Required

Excellent customer service skills

Professional phone presence

Successful completion of a Level 2 background check

Reliable Internet: A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload

Professional Equipment: A high-quality wired headset, keyboard, and mouse are required for optimal performance

Schedule Availability: Candidates must be available to work a Monday through Friday schedule, from 8:00 AM to 5:00 PM EST

Background Check: You are able to pass a Level 2 background check