IBM · 6 hours ago
Project Manager-Oracle Enterprise Applications
Huntsville, AL
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expIBM Consulting is focused on building long-term relationships and collaborating with clients worldwide. The Oracle Cloud Service Delivery Manager is responsible for ensuring the effective delivery and improvement of Oracle Cloud services, managing SLAs, and acting as the primary interface between customers and stakeholders.
Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware
Responsibilities
Own end-to-end service delivery for Oracle Cloud services (OCI, SaaS, PaaS)
Manage SLAs, OLAs, KPIs, and service reviews
Lead incident, problem, and change management aligned with ITIL processes
Conduct root cause analysis and drive preventive actions
Coordinate with Oracle Support (SRs, Sev-1 escalations, MOS)
Manage customer expectations, escalations, and communications
Present service performance, risks, and improvement plans to leadership
Ensure compliance with enterprise security, regulatory, and audit requirements
Enforce Oracle Cloud governance standards and controls
Monitor and optimize Oracle Cloud costs (OCI cost management, tagging, budgets)
Support licensing, contracts, renewals, and ULA discussions
Identify automation and operational efficiency opportunities
Conduct regular governance meetings with you to review open issues and escalated support requests, answer questions, provide metrics on support and change requests, and escalate solutions to problems
Assist with coordinating upgrade and migration plans, when necessary
Qualification
Required
8+ years of experience in Oracle Cloud or service delivery roles
Bachelor's degree in Computer Science, IT, or related discipline
Strong hands-on knowledge of Oracle Cloud Infrastructure (OCI)
Experience with Oracle SaaS (ERP, HCM, SCM) and/or Oracle PaaS
Understanding of Oracle databases, middleware, and integrations
Familiarity with Oracle Cloud networking, IAM, security, and monitoring
Experience using Oracle Support (MOS), SR management, and escalations
Proven experience in service delivery or managed services environments
Strong ITIL process knowledge (Incident, Problem, Change, Release)
Experience with ITSM tools (ServiceNow, Remedy, Jira, etc.)
Excellent stakeholder and customer-facing communication skills
Strong leadership, coordination, and escalation management abilities
Ability to balance technical depth with business priorities
Structured, detail-oriented, and proactive mindset
Able to travel per project and organizational needs
Preferred
Oracle Cloud Infrastructure (OCI) certifications
ITIL (Foundation or higher)
PMP / Agile / SAFe (optional)
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
10001+ employees
H1B Sponsorship
IBM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3032)
2024 (3301)
2023 (2160)
2022 (1809)
2021 (1157)
2020 (2669)
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
Recent News
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