Duke University Health System · 1 week ago
Financial Care Counselor - Cardiology
Raleigh, NC
Full-time
Onsite
Entry Level
1+ years expDuke University Health System is committed to compassionate care that changes the lives of patients and the community. They are seeking a Financial Care Counselor to provide direct and indirect care to patients at Duke Cardiology of Raleigh, handling tasks related to insurance verification, payment arrangements, and billing inquiries.
Health CareMedical
Responsibilities
Obtain prior authorization/pre-certification for clinic and cath lab procedures as required by insurance carriers as needed according to PDC guidelines
Obtain insurance verification and inform patients of their financial liability. Arrange payment options for financially liable patients
Pre-register patients with accurate patient demographics and financial data as needed. Contact patients in advance if they do not have insurance listed and create estimates. Properly document all patient communication
Resolve insurance claim denials/rejections. Work monthly denial list to find any billing or denial issues
Calculate and collect payments appropriately for all patients
Resolve appropriate WQ and claim edits
Inform attending physician of patient financial hardship and keep the providers update regarding any peer to peer requests
Update billing system account notes and referrals to reflect the current insurance status of the patient
Reconcile necessary billing and work queue issues. Assist with department coverage as needed. It will include: referrals, recalls, order workqueues, no-show lists, in-basket messages, log into the cisco phone system and take calls to help the team, cover the front desk check-in and check-out
Gather necessary information and documentation to support proper handling of billing inquiries and complaints. Handle cash management and close out other employees cash on a daily basis
Qualification
Required
Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred
Two years of experience working in a hospital service access, clinical service access, physician office or billing and collections
Or an Associate's degree in a healthcare related field and one year of experience working with the public
Or a Bachelor's degree and one year of experience working with the public
Benefits
$5,000 Commitment Bonus for qualifying candidates!
Company
Duke University Health System
World-class academic and health care system
10001+ employees
H1B Sponsorship
Duke University Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (30)
2023 (17)
2022 (24)
2021 (12)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Chernelle Jones
Special Events Coordinator for: Exec. Vice Pres. Health Affairs, CEO of DUHS, & Dean, School of Med.
Dan Bruno
Chief of Staff and Chief Operating Officer, Duke Health Technology Solutions
Recent News
The Philadelphia Inquirer
2025-11-27
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2025-10-02
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