KubeTech Inc · 1 day ago
Systems Support Technician (Part-Time)
Villa Park, IL
Part-time
Hybrid
Entry Level
$15/hr - $22/hr
1+ years expKubeTech Inc is a family-owned local business dedicated to serving small and mid-sized businesses with tailored IT solutions. The Systems Support Technician is responsible for supporting and maintaining clients' technical environments and their end users, serving as the first contact for client issues submitted to the helpdesk while also assisting with projects and client onboarding.
Information Technology & Services
Responsibilities
Support and maintain client’s technical environments via phone, email, chat, remote support, and on-site support. These environments include but are not limited to:
Microsoft 365
Google Workspace
Various network systems (Cisco, Watchguard, Unifi, and others)
VOIP Systems
Disaster Recovery Systems
Desktops, laptops, and servers
Printers and copy machines
Support and maintain client’s technical employees via phone, email, chat, remote support, and on-site support
Triage incoming service requests by gathering information from clients and their computer systems
Perform physical troubleshooting and repair of PCs, Laptops, or other Network Equipment
Assist with installation of network cabling, racks, patch panels, TVs, and other equipment
Document client environments within centralized documentation system
Monitor and respond to system alerts and notifications
Lead projects for clients as needed
Lead on-boardings of new clients
Assist with engineering new solutions for clients
Call and email prospective clients and leads in an effort to gain new business for KubeTech
Qualification
Required
1-3 years experience working for a MSP
High school diploma and/or current course track in the Information Technology field
Strong aptitude for customer service and technical support/troubleshooting
Basic understanding of business IT systems and computer hardware
Ability to communicate effectively via phone/email/in-person conversations with clients
Ability to multi-task and prioritize tasks based on urgency
Ability to lift computer equipment weighing up to approximately 50 lbs. Employee must be able to sit, stand, walk, and reach with hands
Reliable transportation, valid drivers license, and valid automobile insurance
Reliable home internet connection with a quiet area to work and answer phones
Up to date iOS / Android cell phone for mobile calls and routine email access
Pass a background check and drug screening
Company
KubeTech Inc
KubeTech is a family-owned local business that is tailored to the needs of small and mid-sized businesses.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase