Global Power Products · 4 days ago
Customer Service Associate
Lawrenceville, GA
Full-time
Onsite
Entry Level
1+ years expGlobal Power Products (GPP) provides reliable power solutions to homeowners and commercial clients. The Customer Service Associate is responsible for providing excellent service to GPP’s customers by answering inquiries, resolving issues, processing orders, and supporting the overall customer experience.
Building MaterialElectronicsEnergyManufacturingReal EstateRenewable Energy
Hiring Manager
Debbie Frankham-Smith
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and other channels
Process orders, returns, and exchanges accurately and efficiently
Resolve customer complaints and escalate issues to the Customer Service Manager when necessary
Maintain accurate customer records and update CRM systems as needed
Collaborate with sales, operations, and technical teams to ensure a seamless customer experience
Provide product information and guidance to customers
Assist in improving customer service processes and procedures
Support team initiatives and departmental goals
Qualification
Required
High school diploma or equivalent required; associate or bachelor's degree preferred
1–3 years of experience in customer service or a related role
Strong communication and interpersonal skills
Ability to problem-solve and handle challenging customer interactions
Proficiency with Microsoft Office and CRM software (e.g., Salesforce, Pipedrive)
Detail-oriented and organized, with the ability to manage multiple tasks simultaneously
Preferred
Experience in the energy, power solutions, or home services industry
Knowledge of customer service best practices
Ability to work in a fast-paced, team-oriented environment
Company
Global Power Products
Global Power Products manufacturers utility grade, revenue class submeters for commercial, industrial and residential markets.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nic Saeger
Chief Executive Officer
Recent News
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