Paychex · 10 hours ago
Manager, Business Process Excellence
Rochester, NY
Full-time
Onsite
Mid, Senior Level, Lead/Staff
$92K/yr - $144K/yr
10+ years expPaychex is a leading provider of HR, payroll, and benefits solutions, dedicated to simplifying these processes for American businesses. The Manager, Business Process Excellence will lead service strategies and performance initiatives, working closely with various stakeholders to ensure successful execution and alignment with strategic goals. This role involves managing a team, developing service strategies, and applying project management principles to improve service delivery and organizational efficiency.
AccountingBookkeeping and PayrollFinancial ServicesHuman ResourcesSoftware
Responsibilities
Develops and executes service strategies, identifying and executing process initiatives to yield productivity, NPS, and retention. This includes communication and change management plans, to support the overall vision and business needs for the Service organization. Leads employees through actions needed for successful execution
Provides leadership, coordination, direction, and oversight to the business service excellence team. Accountable for providing strategic direction and prioritization for activities identified via data and analytics. Develops and executes the roadmap for change
Serves as the contact point between Shared Services & Strategy and key business partners to ensure alignment of business objectives and to resolve business issues and questions as they arise. Provides strategic direction and reviews project and training plans needed for the Service organization
Applies project management and lean six sigma concepts, principles, and practices to service strategy project plan and monitors projects that are being led by the service strategy team and others within the Service organization. Communications status to relevant stakeholders in order to ensure all parties are aware of current and future plans
Serves as the point person for all relevant committees and task forces to ensure that all are coordinated, there is no duplication of effort, and the objectives are consistent with those for the Service organization
Develops strong relationships with internal senior business partners in order to influence outcomes that benefits total strategic direction and continuously improves the Service organization
Recruits, selects, hires, and evaluates performance to ensure all department needs are handled appropriately. Coaches and develops staff for personal and corporate advancement through career development, training programs, and other resources to ensure continued technical and professional development
Ensures the creation and maintenance of a services and process library
Qualification
Required
10+ years of experience in relevant experience
Previous experience with management of remote staff
Preferred
Bachelor's Degree in Business, Finance or related discipline
Benefits
Medical coverage
Virtual wellness classes
Tuition reimbursement
401(k) + employer match
Adoption assistance
Financial assistance
Paid time off
Company holidays
Culture days
Comprehensive work-life balance programs
Ongoing learning opportunities
Paid time off for volunteerism
Company
Paychex
Paychex is a human capital management company that delivers advisory solutions in human resources, employee benefit solutions, and payroll.
10001+ employees
H1B Sponsorship
Paychex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (33)
2023 (32)
2022 (43)
2021 (26)
Funding
Current Stage
Public CompanyTotal Funding
$4.2B2025-04-08Post Ipo Debt· $4.2B
1983-08-29IPO
Leadership Team
John Gibson
President and Chief Executive Officer
Robert L. Schrader
Senior Vice President and Chief Financial Officer
Recent News
Financial IT
2026-01-11
2026-01-09
2026-01-09
Company data provided by crunchbase