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Siro · 4 days ago

(Senior) Customer Success Manager

New York, United States

Full-time

Hybrid

Mid, Senior Level

$140K/yr - $165K/yr

4+ years exp

Siro is redefining how field sales teams learn, perform, and win. As a Senior Customer Success Manager, you'll own onboarding, adoption, and ongoing success in Siro deployments with field sales teams, driving engagement and impact by building strong relationships and mastering the product.

Artificial Intelligence (AI)SalesSoftware

Growth Opportunities

Responsibilities

Onboard and manage multiple stakeholders throughout large organizations

Train and coach people through the change management journey of rolling out true AI-first software in their org

Run medium to large scale (6-7 figure ARR) customer projects from the first touchpoint post-sale to a renewal

Develop technical expertise in real-world, ultra-practical and impactful applications of LLMs

Explore and deepen Enterprise value

Find unique and creative ways optimize Siro’s value for large organizations

Partner internally with Product, Data Science, and Marketing to push our business forward

Qualification

Client-facing experienceProject managementCommunication skillsChange managementTechnical expertise in LLMsProactive mindsetAmbiguity handlingTeam collaboration

Required

Open to various backgrounds, but most interested in ~4+ years of client-facing experience where you've had full ownership of outcomes. Ex: B2B Customer Success, Consulting, or Account Management roles

Top-tier communication skills with internal and external audiences ranging from individual sellers to Fortune 1000 executives. You are able to synthesize and clearly articulate — visually and verbally — data that matters to our customers and internal peers

Track record of exceptional performance managing deployments of software across multiple teams and stakeholders, while meeting project deadlines, resulting in successful adoption and results for the customer

High agency — you develop POVs and jump into action. You are ambitious, proactive, love working with customers, and bring an owner mentality to everything you do. You build

You feel at home in uncertain, fast-moving, ambiguous environments

10-20% of your time will involve travel (to work with our customers in-person)