WinCo Foods ยท 8 hours ago
IT Systems Field Technician
US-UT-Ogden
Full-time
Onsite
New Grad, Entry LevelWinCo Foods is a growing family of over 140 supermarkets in 10 states, dedicated to offering the lowest possible prices to feed families. The IT Systems Field Technician will provide on-site and remote technology support, install and maintain technology equipment, and ensure optimal performance while delivering exceptional customer service.
CommunitiesFood and BeverageHuman ResourcesTransportation
Responsibilities
Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer. Provide exceptional customer service with users by telephone, email, and in person
Work with end users to isolate and diagnose and repair technology related equipment
Install, configure, test, maintain and troubleshoot workstations, thin clients, network equipment, pc's, printers, telephone equipment, cash terminals, wireless devices, access control devices and physical security hardware and similar technology
Understand data cabling, low voltage electrical, analog and IP based video cabling
Troubleshoots and diagnose data cabling issues as needed
Coordinate with 3rd party support and equipment vendors
Set up and configure CCTV system, LP office, cash handling areas and physical security of new store locations and remodels
Create documentation for new processes and procedures
Maintain an inventory of spare parts for all equipment serviced
Participate in discussions with vendors and contractors to secure products and services
Identify and deliver service according to acceptable standards
Make recommendations to IT management on the purchase of tools and utilities
Provide training on CCTV equipment to store management and newly hired LPAs
Serve as project resource for IT projects and onsite technical contact for systems team
Performs other duties as assigned or needed
Qualification
Required
Associates degree in an IT related field OR equivalent education, training and/or experience
Demonstrating general knowledge of operating systems, computers, networks and CCTV hardware and software
Demonstrating strong analytical and problem solving abilities
Utilizing strong verbal, written and interpersonal communication skills
Performing tasks requiring manual dexterity in order to operate hand and power tools and other equipment supported
Efficiently prioritizing and executing tasks in a high-pressure environment
Demonstrating initiative and self-direction
Consistently provide world class customer service to internal and external customers
Work effectively in a team oriented environment while still being able to work independently with little supervision
Work professionally in an office environment with all levels of the organization and technical abilities
Prioritize and work well with a ticket reporting system
Read, understand, and follow instructions from technical manuals and documentation
Provide strong customer service skills
24/7 on-call rotations to troubleshoot emergencies
Push and pull hand trucks, push carts and pallet jacks
Lift and carry heavy weights up to 50 lbs. occasionally
Bending and kneeling often
Perform all tasks efficiently and accurately with confidentiality, honesty and integrity
Travel within a designated geographic area. May vary from minimal to extensive, depending on the needs of the company
Acceptable Department of Motor Vehicles driving record
Preferred
A+ and Network+
Ability to obtain Select Systems Technology certification
Ability to obtain Stanley/Best service certification
Benefits
Employee Stock Ownership Plan
Top-tier medical plans
Tuition support
Company
WinCo Foods
WinCo Foods is a family of employee-owned stores, with its own distribution and transportation network.
Founded in 1967
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2004-04-01Private Equity
Leadership Team
Brian Garcia
SVP IT / CIO
Daniel Moore
Senior Talent Acquisition Partner
Recent News
2025-09-06
Seattle TechFlash
2025-04-17
2025-03-28
Company data provided by crunchbase