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Sherwin-Williams · 18 hours ago

Facility Customer Service Coordinator

Brooklyn Park, MN

Full-time

Onsite

Entry Level

$20.59/hr - $26.71/hr

1+ years exp

Sherwin-Williams is a company dedicated to inspiring and improving the world through its products. The Facility Customer Service Coordinator will work closely with customers to determine their needs and provide product recommendations to support business growth.

ChemicalManufacturingSales

No H1B

Responsibilities

Address customer inquiries via telephone and email by providing accurate information regarding products and product applications

Ensure high levels of customer satisfaction through excellent service

Build positive relationships with customers

Intake, process, and verify customer orders to ensure they are completed and documented accurately

Build and maintain knowledge of all products to ensure effective customer recommendations

Act as liaison between customer, sales representatives, and store staff

Ensure compliance with policies and procedures including safety, loss prevention, and security

Follow quality service standards and comply with procedures, rules and regulations

Assist with moving and loading product

Operate batch tinting equipment, as needed

Qualification

Customer service experienceMaterial handling equipmentAssociate's degreeTinting equipment operationEnglish communication

Required

Must be at least eighteen (18) years of age

Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future

Must be able to read, write, comprehend and communicate in English

Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion

Must have at least one (1) year of work experience in customer service, retail, or sales

Preferred

Have an associate's degree or higher in Business, Sales, or Marketing

Have at least one (1) year of experience working as a Facility Coordinator

Have at least three (3) years of work experience in customer service, retail, or sales

Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.)

Have previous work experience selling paint and paint-related products

Have prior work experience operating tinting or color matching equipment