Outreach · 16 hours ago
Customer Experience Manager
Seattle, WA
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $120K/yr
2+ years expOutreach is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility and performance insights. The Customer Experience Manager will support cross-functional teams, ensuring operational excellence and alignment across programs while driving initiatives that enhance customer outcomes.
Artificial Intelligence (AI)CRMEnterprise SoftwareSaaSSalesSales Enablement
Responsibilities
Support the execution of program areas, ensuring alignment with business goals and customer needs
Help track milestones, resolve blockers, and keep projects moving forward
Identify opportunities for improvement and help mobilize teams to deliver change
Work with stakeholders across the organization to help define priorities, remove obstacles, and support program objectives
Facilitate regular syncs with product, engineering, marketing, operations, sales, and security
Track performance and communicate updates to stakeholders
Prepare and refine slide decks, executive summaries, and enablement resources to support program initiatives and leadership updates
Ensure the voice of the customer is considered in decisions and solutions
Help bring structure to ambiguity, streamline execution, and support continuous improvement
Assist in developing and delivering presentations and supporting materials that drive clarity and alignment across teams
Help drive execution of initiatives, track progress, and adjust plans as needed
Organize and drive recurring syncs with stakeholder groups, set agendas, and ensure meetings result in actionable outcomes
Document decisions and follow up on action items
Help define and monitor KPIs for your program area
Partner with BI to support dashboards or reporting cadences
Identify gaps or opportunities for improvement and support discovery efforts
Help create enablement materials (documentation, playbooks, training sessions) to scale knowledge
Stay close to customer feedback and market trends relevant to your program
Qualification
Required
2–4 years of experience in program coordination, project management, or customer experience roles
Familiarity with SaaS platforms and CRM systems
Experience supporting cross-functional programs or initiatives, preferably in SaaS, technology, or enterprise environments
Skilled in developing and delivering presentations and enablement resources for diverse audiences
Benefits
Incentive compensation
Bonus
Restricted stock units
Benefits
Company
Outreach
Outreach is a sales engagement platform that uses AI for predictive analytics as it relates to sales.
501-1000 employees
H1B Sponsorship
Outreach has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (9)
2023 (13)
2022 (28)
2021 (15)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$489.02MKey Investors
Sands Capital VenturesLone Pine CapitalSpark Capital
2022-06-01Secondary Market
2021-07-15Secondary Market
2021-06-02Series G· $200M
Leadership Team
Abhijit Mitra
Chief Executive Officer
Jim Lee
VP Revenue Strategy
Recent News
2025-11-21
Company data provided by crunchbase