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Galileo Learning · 2 days ago

Seasonal Customer Experience Specialist

Oakland, CA

Full-time

Onsite

Entry Level

$18/hr - $21/hr

1+ years exp

Galileo Learning is a nationally recognized summer day camp dedicated to empowering young innovators to change the world. They are seeking a Seasonal Customer Experience Specialist to deliver exceptional service and support to camper families and partners, ensuring a positive and engaging customer journey.

E-LearningEducationOnline Portals

No H1B

Responsibilities

Serve as the voice of Galileo, bringing the camper experience to life for families and prospective clients by sharing compelling narratives and identifying opportunities for additional camp weeks and services

Utilize Salesforce, Talkdesk, Google Suite, and other essential office tools to manage customer accounts and support the Galileo scholarship program, contributing to the review and awarding of applications

Demonstrate adaptability with new technologies and proficiency with basic office tech (Slack, Google Suite, CRMs)

Efficiently manage and respond to a high volume of inquiries via email and phone, upholding Galileo's highest standards of service and ensuring 100% accuracy and prompt response times

Act as the primary point of contact for both direct customer inquiries and partnership-based enrollments, maintaining exemplary service standards, resolving inquiries with empathy, and building lasting relationships

Accurately process a high volume of enrollments, ensuring meticulous attention to detail, and monitor availability on partnership platforms through weekly audits to uphold enrollment accuracy

Proactively collaborate with external partnerships, such as backup care, scholarships, external bookings, and group reservations, ensuring exceptional customer service through clear communication and streamlined processes

Take ownership of assigned Customer Service projects, applying a creative and efficient mindset to drive customer experience improvements while developing expertise in various business areas tailored to your skills

Qualification

Customer serviceData entrySalesforceGoogle SuiteEmpathyBilingual in SpanishAttention to detailAdaptabilityTeam-oriented

Required

Experienced in a customer service or data entry role (1-2 years preferred)

Detail-oriented with a professional, enthusiastic, and warm presence, along with an empathetic approach to customer interactions

Competitive, self-motivated, and able to work both independently and collaboratively, with a willingness to go the extra mile

Comfortable working in a high-energy, fast-paced environment with excellent attention to detail and a customer-focused mindset

Preferred

Bilingual in Spanish (a plus, but not required)

Benefits

Paid sick leave is accrued at a rate of one hour per every thirty hours worked. Accrual begins on the first day of employment. Paid sick leave may be used beginning on the 90th day of employment.

Unlimited free camp for your child(ren), OR two free weeks to be gifted (including AM/PM Extended Care)

10% Friends and Family Discount for Galileo Camps