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Connection · 3 days ago

Bus Transformation Analyst- PCC

US-OH-Wilmington

Full-time

Hybrid

Mid Level

$95K/yr - $122K/yr

Connection is a company that guides the connection between people and technology. The Business Transformation Analyst conducts business needs analysis, interacts with key business partners, and assists in defining business requirements and metrics for improvement, acting as a bridge between business needs and solution design.

ComputerEnterprise SoftwareGovernmentInformation ServicesInformation TechnologyService IndustrySoftware

No H1B

Responsibilities

Works with stakeholders to understand the current state, the desired future state, and potential challenges and opportunities

Takes a user-centric approach and engages to understand their needs, expectations, and concerns

Conducts interviews to capture details and facilitates group discussions to explore requirements and find consensus; surveys broader audience to validate ideas and understand trends

Collaborates to document the changes needed to transform the business process to the desired future state by breaking down the steps into actionable use cases with clearly documented acceptance criteria, ensuring measurements of progress are included in our deliverables

Creates clear, detailed, well-organized documents outlining business requirements

Leverages business process flow diagrams to convey objectives

Engages with Quality Assurance and System Analyst resources to assist in evaluating the impacts, risks, and options. Working as a team, provides input to solution designs to mitigate concerns wherever possible

Ensures use cases are well-understood and prioritized in alignment with the business goals

Supports the needs of the team to implement solutions, including testing, training and documentation. Monitors the performance of implemented solutions and evaluates their effectiveness

Gathers relevant data to support analysis. Identifies trends, patterns, and insights that inform business decisions. Creates visual representations of business processes to identify inefficiencies and areas for improvement

Provides L2/L3 support, including process troubleshooting and functional testing to resolve process issues

Completes administrative, project and process related tasks, planning and scheduling

Performs other duties and special projects as assigned

Duties can be performed remote, on-site, or hybrid

Qualification

Business requirement gatheringAnalytical thinkingTechnical proficiencyCritical thinkingProject managementBusiness acumenActive listeningCommunicationAdaptability

Required

Excellent active listening and relationship skills with ability to establish and maintain solid relationships with all parties involved in the process. Possesses the ability to leverage active listening skills, address concerns, and build trust with stakeholders

Strong communication skills with ability to be clear and concise in writing, diagraming and articulate when speaking for translating complex information across the team. Ability to engage in conversation, demonstrate comprehension, and convey the correct message and understanding to others. Facilitates open, collaborative discussion, shares ideas, provides constructive feedback, and fosters trust and respect in support of effective teamwork and problem-solving

Business requirement gathering and documentation with skill in eliciting, defining, and documenting business goals, process and use cases

Critical thinking and problem solving with ability to challenge assumptions, consider multiple perspectives, and use logical reasoning to arrive at well-rounded solutions that align with our business objectives

Analytical thinking skills with ability to analyze business processes and leverage data to identify trends and assess the impact of changes

Technical proficiency with tools like Visio, Excel, Power BI and SQL

Project management skill with ability to handle multiple tasks and deadlines, resources, and deliverables simultaneously

Adaptable and flexible with ability to adjust and evolve with changing circumstances and challenges or with the demands of our unique business environment

Possesses business acumen with ability to understand common business processes, rules, policies, and objectives that drive the operation and performance of business teams. Ability and desire to stay up to date on current trends and challenges