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NEOGOV · 8 hours ago

Transit Disability Services and Leaves Services Human Resource Associate

Seattle, WA

Full-time

Hybrid

New Grad, Entry Level

$83K/yr - $105K/yr

NEOGOV is seeking a highly organized and detail-oriented HR Associate to join their Leaves and Disability Services teams. This role involves providing critical administrative support and coordination for leave and disability-related services for over 5000 Metro Transit Employees, ensuring efficient management of records and inquiries.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Provide comprehensive administrative and HR support to the Leaves Services and Disability Services teams, including meeting management, document creation and management, correspondence, and detailed record-keeping

Maintain confidentiality related to human resource issues including employment decisions, paid leave, and sensitive employee information and personnel records

Perform data entry into Metro Transit’s HRIS; Human Capital Management software (PeopleSoft), Electronic Employee Records software (Laserfiche), Origami, and other digital databases, in compliance with County policies and procedures

Provide support to the development of centralized leave administration processes and practices for the various divisions within Metro Transit

Run PeopleSoft queries to perform data analysis to troubleshoot leave accrual issues. Provide support to the teams by researching and gathering complex data to process and audit Personal Change Notices (PCN's), Paid Parental Leave, Military Leave, donated leave programs and Sick Leave donations, maintaining detailed records of employee absences and leave usage, responding to third party disability claims, opening new accommodation cases, and preparing reports on leave and accommodation activity as needed

Draft, proofread, disseminate, and record formal correspondence and documentation to employees about the designation, certification, overuse, exhaustion, and denial of leave benefits

Follow all established standards, procedures, and policies for HR Systems, data management, record keeping, and privacy

Manage meeting coordination, division training, shared resources, contact lists, and provide general calendar support as needed

Serve as a first-line contact for both teams by fielding information requests, and other inquiries from employees and staff who submit written inquiries to the centralized Leaves Services and Disability Services mailboxes and fax lines. Provide employees with resources and general information on leave entitlements, policies, procedures, and answer any questions they may have

Gather documentation and confidential forms by contacting various stakeholders and partners as needed to ensure forward progress in administrative processing

Participate in ongoing process improvement initiatives to increase the efficiency and effectiveness of the administrative processes that support both teams

Assist with the CDL Medical Exam Reimbursement process. This includes answering phone calls from medical providers to confirm employment, verifying the results of medical certificates, gathering data for stakeholders, and notifying employees of reimbursement status

Assist with Respirator Clearance process by saving and sharing documents with appropriate parties

Provide quality customer service support that reflects Metro Transit’s commitment to service excellence, especially when responding to employee inquiries about leave and disability programs

Assist with Disability Services teams with electronically saving paper files per record management and retention policies

Qualification

HRIS proficiencyData analysisDocument managementCustomer serviceOrganizational skillsConfidentialityMicrosoft OfficeProofreadingProcess improvementRecord keepingAttention to detailProblem solvingCommunication skillsTeam collaboration

Required

Increasingly responsible administrative support responsibilities in the area of human resources OR any equivalent knowledge, skills, and experience that provide the ability to perform the core competencies of the position

Demonstrated attention to detail and understanding of the importance of being exact

Demonstrated ability in providing exceptional customer service and clear communication both orally and in writing

Excellent organizational skills to support working on a number of projects simultaneously and completing projects within specified deadlines

Demonstrated ability to effectively problem solve and apply good judgment and initiative

The ability to maintain confidentiality and use discretion when handling sensitive information

Demonstrated ability to establish and maintain effective working relationships with a diverse group

The ability to create, proofread, edit, and format documents according to standard business writing practices

Excellent computer skills that include proficiency in: Word, Excel, Outlook, and Share Point

Preferred

Knowledge in human resources employment practices and guidelines

Experience in a unionized environment

Working familiarity with WLAD, ADA, FLSA, FMLA, Title VII, and applicable WAC, RCWs, and court rulings related to disability and industrial insurance

Experience in the use of PeopleSoft or other HRIS system

Experience in the use and application of Origami case management system

Benefits

Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents

Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents

Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan

Transportation program and ORCA transit pass

12 paid holidays each year plus two personal holidays

Generous vacation and paid sick leave

Paid parental, family and medical, and volunteer leaves

Flexible Spending Account

Wellness programs

Onsite activity centers

Employee Giving Program

Employee assistance programs

Flexible schedules and telecommuting options, depending on position

Training and career development programs