Twilio · 1 day ago
Software Architect, Reliability Engineering
United States
Full-time
Remote
Senior Level, Lead/Staff
15+ years expTwilio is a company that is shaping the future of communications through innovative solutions. They are seeking a Reliability Architect to drive the technical strategy and vision for their Reliability Engineering organization, ensuring the reliability of Twilio products worldwide.
Enterprise SoftwareMessagingMobile AppsSMSSoftware
Responsibilities
Partner with senior technical leaders across Twilio to set and communicate the reliability strategy, translating business goals into measurable outcomes
Influence company-wide architectural decisions while balancing long-term vision with near-term and compliance needs
Lead the design, implementation, and operation of scalable solutions and paved roads that enable reliable, high-traffic services
Influence company-wide architectural decisions to focus on availability, performance, resilience, and cost efficiency using Kubernetes, AWS, Terraform, and modern observability
Ensure integrity and quality across the service lifecycle; design fault-tolerant architectures, incident response, disaster recovery, and capacity/cost management
Collaborate with product and cross-functional teams to identify reliability risks and convert them into actionable designs, programs, and tooling
Establish and champion reliability practices and drive systemic improvements
Mentor and grow engineers and technical leaders
Track and apply emerging SRE, cloud, and large-scale systems best practices; introduce pragmatic innovations that improve reliability at scale
Qualification
Required
15+ years of experience in Reliability Engineering, Software Engineering, DevOps roles with a focus on infrastructure, backend systems, and reliability, including as a principal/architect
Strong experience in driving strategic technical decisions and defining long-term technical vision
In-depth understanding of the role of Reliability Engineering in a large and diverse SaaS organization
Experience driving cross-org technical architecture outcomes
Knowledge of cloud architecture, devops practices, and large-scale systems design with microservices
Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent experience)
Strong production experience, including operational management, scaling, partitioning strategies, and tuning for performance and reliability in high-scale environments
Hands-on experience with Kubernetes (e.g., EKS), deploying and managing stateful services, and cloud services like AWS
Proficiency in infrastructure-as-code tools such as Terraform or CloudFormation for automating infrastructure
Expertise in observability tools (e.g., Prometheus, Grafana, Datadog) for monitoring distributed systems and setting up alerting
Proficient in at least one programming language (e.g., Go, Python, Java) for building automation and tooling
Experience designing incident response processes, SLOs/SLIs, runbooks, and participating in on-call rotations
Experience running cross-functional post-incident reviews and driving improvements
Strong understanding of distributed systems principles, including consensus, durability, throughput, and availability tradeoffs
Proven track record of leading reliability improvements in data-intensive or mission-critical systems and collaborating with engineering teams
Excellent problem-solving, analytical, verbal, and written communication skills, with the ability to work in cross-functional and distributed environments
Demonstrated leadership in mentoring teams, influencing decisions, and balancing long-term objectives with short-term needs
Ability to influence and build effective working relationships with all levels of the organization
Preferred
Specific experience owning and operating large AWS footprints
Knowledge of Kubernetes architecture and concepts
Experience with data technologies like Apache Kafka, AWS MSK, or similar for reliable streaming
Passion for building reliable products, with prior projects in high-availability systems
Benefits
Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
A retirement savings program
Company
Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
5001-10000 employees
H1B Sponsorship
Twilio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (215)
2024 (168)
2023 (209)
2022 (369)
2021 (264)
2020 (157)
Funding
Current Stage
Public CompanyTotal Funding
$614.42MKey Investors
Founders Circle CapitalBessemer Venture PartnersUnion Square Ventures
2021-07-28Post Ipo Equity· $378.22M
2017-03-08Post Ipo Equity
2016-08-01Post Ipo Equity
Leadership Team
Khozema Shipchandler
Chief Executive Officer
Aidan Viggiano
Chief Financial Officer
Recent News
2026-01-13
2025-12-29
2025-12-24
Company data provided by crunchbase