RingCentral · 19 hours ago
Service Delivery Manager
Denver, Colorado
Full-time
Onsite
Mid Level
$58K/yr - $159K/yr
3+ years expRingCentral is a leading provider of business cloud communications and contact center solutions. They are seeking a Service Delivery Manager responsible for coordinating the delivery of managed services to key enterprise customers, ensuring optimal performance and customer satisfaction.
Cloud ComputingCollaborationEnterprise SoftwareMeeting SoftwareSaaSVoIP
Responsibilities
Managing the day-to-day service operations of the installation, delivery and deployment of technical resources
Single point of escalation for the enterprise customer base, including Vendor escalations
Managing critical situations to ensure proper focus, communication, and relationship management throughout the escalation process, including, but not limited to scheduling the coordination of activities for all technical personnel required
Managing the annual budget and meeting all financial performance objectives inclusive of gross profit and related financial metrics
Monitoring technician work activities & outcomes and proactively identify and remove barriers to meeting customer expectations
Aligning with FSO & SDO to ensure root cause is identified on escalated or chronic problems, and action plans are developed and ensure follow-up on customer issue resolution
Process development and rollout working with cross functional teams
Qualification
Required
Minimum 3+ years relevant work experience at a UCaas/SaaS company in a customer facing position preferably in professional services, solutions, or technical account management role
Demonstrated ability and confidence in client-facing interactions
Ability to grasp the client's technical needs and translate into solutions involving RingCentral products
Ability to communicate complex issues and technical problems clearly
Strong analytical skills regarding technical and project management issues
Demonstrated project management abilities
Excellent verbal and written communication skills
Benefits
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program
Company
RingCentral
RingCentral is a provider of enterprise cloud communications and collaboration solutions.
5001-10000 employees
H1B Sponsorship
RingCentral has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (63)
2024 (53)
2023 (55)
2022 (76)
2021 (80)
2020 (58)
Funding
Current Stage
Public CompanyTotal Funding
$1.69BKey Investors
Sylebra CapitalAkkadian VenturesHermes Growth Partners
2025-09-12Post Ipo Debt· $1.24B
2023-08-09Post Ipo Debt· $400M
2023-05-25Post Ipo Equity
Leadership Team
Vlad Shmunis
Founder, CEO, Chairman
Vlad Vendrow
CTO
Recent News
2026-01-07
2025-12-25
2025-11-10
Company data provided by crunchbase