Oceans Healthcare · 2 days ago
Financial Counselor
West Chester, PA
Full-time
Onsite
New Grad, Entry LevelOceans Healthcare is seeking a Financial Counselor to provide financial advice and assistance to patients regarding medical bills. The role involves acting as a liaison between patients and their insurance companies, coordinating payments, and maintaining accurate account balances.
Health Care
Responsibilities
Enters patient demographic and financial information in the patient accounting system for inpatient and IOP admissions
Ensures that the completed admission yields a legacy system facesheet, armband, labels, etc
Ensures proper documentation is received for billing compliance – complete Intake Assessment and Physician Order
Reconciles the midnight census to ensure accuracy in the patient accounting system
Meets with all new admissions to review insurance benefits and financial obligations
Updates patient accounting system with additional or revisions to demographic or financial information obtained during patient visit
Initiates point of care collections with patients
Coordinates non-covered day discussion with Utilization Management and patients – scans signed form into the patient account system and notifies Financial Intake
Performs other duties and projects as assigned
Qualification
Required
High school diploma or equivalent as minimum requirement
Previous customer service experience in a similar field, including employment as a call center worker, credit authorizer or customer service representative
Strict adherence to the rules regarding collection attempts regulated by the Federal Trade Commission (FTC)
Experience in Microsoft Office products and general patient accounting systems
Knowledge of third party payers, Medicare, Medicaid, and other payer requirements
Customer service skills for interacting with patients regarding medical claims and payments
Ability to communicate with patients and family members of diverse ages and backgrounds
Ability to work in a team environment
Ability to function with minimal supervision and complete understanding and respect of confidentiality
Follows policy and procedures that are in accordance with State and Federal Laws, JCAHO, HCFA and other regulatory boards
Must successfully complete CPR certification
Must successfully complete an Oceans approved behavioral health de-escalation program
Company
Oceans Healthcare
Oceans Healthcare is a nationally recognized provider of inpatient and outpatient behavioral health services.
Founded in 2004
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$254MKey Investors
Comvest Credit PartnersGeneral Catalyst
2025-03-05Debt Financing· $237M
2021-01-01Series Unknown
2013-02-12Debt Financing
Leadership Team
Jeff Pritchard
Chief Operating Officer
Recent News
2025-06-27
Behavioral Health Business
2025-04-29
Company data provided by crunchbase