EverBank · 13 hours ago
Sr. HR Shared Services & Operations Analyst
Jacksonville, FL
Full-time
Onsite
Mid, Senior Level
$111K/yr - $150K/yr
5+ years expEverBank is a nationwide specialty bank providing high-value products and services to consumer and commercial clients. The Sr. HR Shared Services & Operations Analyst oversees day-to-day HR service delivery, manages HR inquiries, and leads outsourced staff to ensure accurate and compliant HR transactions and operations.
FinanceFinancial Services
Responsibilities
Leads the onshore team and manage the offshore global TCS team supporting onboarding, benefits support, payroll support, HR transactions, and employee records
Owns and optimizes Deskpro and MeBeBot workflows, automation, intake logic, and dashboards
Serves as the primary escalation point for employee and manager HR inquiries; ensure timely, accurate, and confidential responses
Maintains accurate documentation of inquiries and resolutions
Oversees employee data accuracy and timely updates in the HRIS (ADP, Workday, UKG, etc.)
Ensures compliance with HR policies, data privacy rules, and audit requirements
Supports operational activities such as onboarding, offboarding, employee lifecycle changes, and recordkeeping
Identifies and implements improvements to HR operations, service delivery processes, and intake workflows
Partners with HR COEs, HRBPs, IT, and Compliance to streamline processes, enhance controls, and support new initiatives
Supports training and communication efforts for new systems, policies, or processes
Leverages AI tools (MeBeBot, automated routing, bot content) to improve cycle time and customer experience
Creates and interprets operational dashboards and metrics to track performance and identify enhancements
Supports the development, maintenance, and execution of HR policies, SOPs, and operational controls
Ensures HR operations align with multi-state regulatory requirements and internal governance models
Qualification
Required
5 years of experience in an HR Operations or Administration role
Knowledge and understanding of regulatory requirements and governance
Preferred
7 years of experience in an HR Operations or Administration role
Previous experience in banking, fintech, or financial services industry
University (Degree) Preferred
Benefits
Medical, dental, vision & HSA/FSA
401(k) savings
Paid holidays & generous PTO
Additional wellness & voluntary benefits
Tuition reimbursement
Commuter Benefits
Life and Disability Insurance
Company
EverBank
We’re a premium performance banking partner.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$350M2025-08-07Debt Financing· $200M
2024-08-28Debt Financing· $150M
2016-08-03Acquired
Leadership Team
Stephen Sullivan
Chief Technology Officer
Steven Potts
Executive Vice President, Chief Financial Officer
Recent News
2025-08-07
Company data provided by crunchbase