K&K Global Talent Solutions INC. · 12 hours ago
Salesforce Program Manager
Mountain View, CA
Contract
Hybrid
Senior Level
5+ years expK&K Talent Solutions Inc. is an International recruiting agency providing technical resources in the USA and beyond. They are seeking a skilled Technical Program Manager to lead projects related to Service Cloud, enhancing customer engagement and operational efficiency.
Hiring Manager
Vishw Pratap Singh
Responsibilities
Oversee the planning, execution, and delivery of technical programs focused on Service Cloud implementations and integrations
Collaborate with stakeholders to define project scope, requirements, goals, and deliverables in alignment with business objectives
Manage project timelines, risks, and dependencies, ensuring projects are completed on time and within budget
Lead cross-functional teams, including engineers, product managers, and business analysts, to deliver scalable and effective solutions
Partner with Salesforce administrators and developers to customize and optimize Service Cloud functionalities
Act as a liaison between technical and non-technical teams, translating business needs into actionable technical requirements
Ensure adherence to best practices in program management and Service Cloud configurations
Provide regular updates to stakeholders on program status, risks, and opportunities for improvement
Drive innovation by identifying opportunities to enhance customer service processes using Service Cloud features
Foster a collaborative and agile work environment to drive program success
Qualification
Required
Bachelor's degree in Computer Science, Engineering, Business, or a related field. A Master's degree is a plus
5+ years of experience as a Technical Program Manager or in a similar role, managing technical projects
Strong understanding of Service Cloud features, including case management, knowledge base, workflows, and reporting
Excellent project management skills, including expertise in Agile/Scrum methodologies
Proven ability to lead cross-functional teams and manage multiple priorities effectively
Strong problem-solving and analytical skills with attention to detail
Excellent communication and interpersonal skills to engage with technical and business stakeholders
Familiarity with tools like Jira, Trello, or Asana for project tracking
Preferred
Experience with integrating Service Cloud with other clouds or third-party applications
Knowledge of customer support processes and CRM best practices
Exposure to cloud-based technologies and SaaS platforms
Company
K&K Global Talent Solutions INC.
K&K Global Talents Solutions Inc: A New Era in the US Recruitment Industry With their partnership with a highly reputable German recruitment firm boasting over 30 years of experience, K&K Global Talents Solutions Inc.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase