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Million Air · 9 hours ago

Customer Service Manager

White Plains, NY

Full-time

Onsite

Mid Level

Million Air is committed to providing exceptional service and is seeking a Customer Service Manager to lead their customer service team. The manager will focus on increasing company sales, building customer relationships, and ensuring high-quality service for all customers.

Aerospace

Responsibilities

Greet customers in a friendly, professional manner

Supervise the customer service team prioritizing, assigning and monitor work, provide training as required

Oversee invoicing for services for accuracy and completeness

Review customer service team payroll, manage overtime, and submit to payroll for processing

Responsible for hiring process to create a well-rounded team with customer and safety focus

Act on any reports of service failures or customer concerns until resolved to customers satisfaction

Maintain vendor list for hotels, ground transportation, etc. negotiated preferred rates for customers and pilots

Qualification

Customer service experienceAviation/Hospitality experienceMicrosoft Office skillsPoint of sale programsBilingualBasic mathematical knowledgeInterpersonal skillsSelf-motivated