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State Street · 2 hours ago

Core Operations, Assistant Vice President

Quincy, MA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $130K/yr

5+ years exp

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. This role involves managing a Banking Client Service team that supports internal and external clients for banking applications, particularly the State Street PayHub application.

BankingFinanceFinancial Services

Responsibilities

Manage Banking Services team dedicated to client communication and State Street PayHub (SSPH) application support

Subject Matter Expert of the applications and processes owned by the Banking team including but not limited to State Street PayHub

Serve as escalation point for client issues as well as key point of contact for other key stakeholders such as IT and other internal divisions

Manage communication with clients both internal and external

Effectively communicate and drive time critical deadlines with senior and executive management teams as well as external examiners

Drive monthly reporting, updating of procedures and required client analytics

Engage with Product IT and other key stakeholders on future transitions to State Street PayHub application as key business SME

Qualification

Banking services experienceClient service experienceManagement experienceAnalytical skillsCommunication skillsAttention to detailTeam environmentMulti-taskingMS OfficeTableauTime managementCritical thinkingProblem solvingSelf-motivatedFlexibility

Required

Superior written and oral communication skills

Attention to detail

Willing to quickly become an SME on new application(s)

Background within cash, banking services or clients service

Ability to manage staff and drive change

Foster a team environment

Take ownership

React timely to changing environment

Establish cross-enterprise relationships

Manage Banking Services team dedicated to client communication and State Street PayHub (SSPH) application support

Subject Matter Expert of the applications and processes owned by the Banking team including but not limited to State Street PayHub

Serve as escalation point for client issues as well as key point of contact for other key stakeholders such as IT and other internal divisions

Manage communication with clients both internal and external

Effectively communicate and drive time critical deadlines with senior and executive management teams as well as external examiners

Drive monthly reporting, updating of procedures and required client analytics

Engage with Product IT and other key stakeholders on future transitions to State Street PayHub application as key business SME

Preferred

5 more years of experience, preferably within cash or banking services, custody or client service; knowledge of Global Delivery and/or other State Street business units is a plus

Experience managing a team including banking or client service team preferred

Superior communications skills (both written and oral) ability to interact effectively across cultures as well as internal and external clients

Strong analytical and problem solving skills

Strong knowledge of banking services and custody operations

Ability drive decision making and to effect necessary changes

Ability to effectively communicate and drive time critical deadlines

Time management skills, create and drive a items to completion usually within a short deadline

Self-motivated and detail oriented individual, who enjoys undertaking challenges, is able to multi task and can assimilate information quickly in a complex and changing environment

Proficiency in IMT, MS Office suite of applications, including Excel; Banking applications and Tableau proficiency is a plus