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KRA Corporation · 15 hours ago

Career Development Facilitator- Baltimore, MD

Baltimore, MD

Full-time

Hybrid

Entry, Mid Level

2+ years exp

KRA Corporation is dedicated to delivering innovative solutions and exceptional service. The Career Development Facilitator will manage a caseload of customers, providing guidance and support to help them achieve their employment goals while ensuring compliance with program requirements.

Business DevelopmentConsultingCorporate TrainingMarket ResearchTraining

Diversity & Inclusion

Responsibilities

Provide career counseling and intensive case-management services that support and facilitate customers’ progression and compliance with TANF programs

Complete intake and eligibility determination and assess jobseekers’ employment and training needs and abilities through interviewing, testing, and other methods

Coordinate all services and ensure that customers are making meaningful progress toward preparing for, finding, and retaining employment

Perform program’s intake assessment by thoroughly completing all intake forms to include, but not limited to, reviewing assessments and initial individual responsibility plan’s (IRP) with the customer, conduct in-depth discussion with customers about assessment results, and develop and/or amend customer’s IRP

Maintain thorough and accurate documentation: Record detailed case notes in the system, ensuring proper documentation of career counseling and intensive case management services provided to customers. Ensure all entries meet compliance requirements and adhere to program policies and procedures

Counsel customers on the local labor market, available job opportunities, training programs and other services, referring individuals to appropriate services and follow-up on those activities

Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements with all policies and procedures

Participate in regular staff meetings, staff training, supervisory sessions, and accept the responsibility of aiding the development of positive team relationships

Conduct orientation sessions, workshops, job clubs, and other group presentations

Meet and/or exceed contractual benchmarks, completing all required reports

Other duties as assigned

Qualification

Career counselingCase managementStakeholder relationship managementMicrosoft OfficeProject managementCustomer serviceCommunication skillsInterpersonal skillsOrganizational skillsPresentation skills

Required

Superior communication skills – oral and written

Strong interpersonal and staff management skills

Strong management, customer service and organizational skills

Ability to professionally adjust to unforeseen circumstances or programmatic changes

Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce

Ability to function at a high level of discretion and confidentiality

Must be a self-starter and committed to completing tasks timely

Strong presentation skills

Must be resourceful and able to work independently as well as in a team setting

Ability to meet and/or exceed set goals and objectives

Strong interpersonal, project and time management, customer service, organizational skills and communication skills, both oral and written required

The ability to work in the field 30% of the time

Bachelor's degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience

A minimum of 2 years of experience combining elements of training, counseling and/or case management

Possess substantial career coaching and case management experience required

Familiarity with, or the ability to, learn Federal, State, and Local Temporary Assistance to Needy Families (TANF) rules and regulations required

Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and Microsoft Office (Word, Excel, PowerPoint and Outlook)

Ability to learn and efficiently utilize various case management software programs

Ability to meet and/or exceed set goals and objectives

Excellent interpersonal, project and time management, customer service, organizational skills and communication skills, both oral and written required