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Joe V's Smart Shop · 23 hours ago

Front End Lead - HSS07 - Fuqua/Beltway - Part-Time

Houston, TX

Part-time

Onsite

New Grad, Entry, Mid Level

0+ years exp

Joe V's Smart Shop is a retail store focused on providing low prices and high wages. As a Front End Lead, you will manage daily operations, ensure compliance with policies, and deliver excellent customer service while leading a team.

Responsibilities

Applies experience and knowledge to support the Store and Department in Manager's absence

Leads a team in efficient day-to-day operations and a constant workflow

Delegates / directs work; assists with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); motivates Partners; may coach and/or provide feedback; may help with department work schedules

Ensures compliance with company, Store, and department policies and procedures

Assists in all technical areas such as scanning, as needed

Handles Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed

Troubleshoots / reports equipment issues

Ensures adequate levels of product and supplies for day-to-day operations (e.g., cash handling / Business Center forms, supplies)

Performs Department and cross-functional duties as needed

Ensures compliance with federal and state regulations and Store and department standard operating procedures

Cleans / sanitizes department and work areas, sales floor, display cases, prep areas, and equipment

Complies with all requirements, guidelines, and procedures (e.g., MSB, other governing policies)

Complies with company security and confidentiality guidelines

Performs overrides at registers and Business Center following guidelines and policies

Ensures Cash Control and Business Partners follow SOPs, training, and regulations

Ensures Money Service Business (MSB) compliance records are accurate, up to date, and stored and rotated correctly

Ensures daily and weekly Store, Business Center paperwork records are stored and rotated correctly

Ensures Lotto inventory is performed quarterly, and Lotto machine is filled and functioning

Role models / fosters excellent customer service

Answers product- and service-related questions; answers calls, directs questions to appropriate department or Partner

Engages with customers; directs customer traffic as needed

Stocks / merchandises products effectively to engage customers

Prepares / reconciles tills and cash machines and researches / resolves variances

Prepares / verifies / checks / maintains all business transactions; researches / resolves business transaction variances; tracks / maintains records of all variances; communicates to Front End Manager

Performs all approved Business Center transactions; handles exchanges and refunds

Documents daily paperwork and register readings

Qualification

Advanced customer serviceTeam leadershipPC skillsConflict resolutionMulti-taskingScanner proficiencyBusiness Center skillsVerbal communicationWritten communicationInterpersonal skillsFeedback provisionFlexibility

Required

ability to lead a team, or related experience

advanced customer service skills

Minimum age 18 (mandatory)

6+ months of related experience

Experience working in a fast-paced, high-volume environment

Completion of required job skills training, compliance-related training, and division orientation

Strong working knowledge of assigned department(s) or area(s)

Understanding of basic financial workings of assigned department, and how to drive profitability

Strong verbal / written communication and interpersonal skills

Conflict resolution and influencing skills

PC skills

Ability to provide feedback on department procedures

Ability to be flexible in adjusting priorities

Ability to manage multiple priorities and shift focus between tasks

Ability to work a flexible schedule

Proficiency in Scanner and Business Center duties and skills

Function in a fast paced, retail environment, in detailed and precise tasks

Work with Customers, staying attentive to their needs

Safely maneuver around moving mechanical parts

Constantly stand, reach at waist, grasp

Frequently stand, walk

Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, and use fine motor movements

Occasionally be exposed to wet (non-weather) conditions, ambient temperature, and loud noise

Demonstrate the ability to lift 35 lbs, and manage in excess of 35 lbs