Alaska Airlines · 1 day ago
Station Agent (Ramp & Customer Service)
Kodiak, AK
Full-time
Onsite
Entry Level
2+ years expAlaska Airlines is seeking a Station Agent to join their airport teams. This role involves providing customer service and ramp services, ensuring that flights operate smoothly and safely while assisting guests with their travel needs.
Responsibilities
Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment
Responsible for servicing aircraft while on the ground, involving the loading, unloading, packing, and securing of cargo and equipment in aircraft
Load and offload luggage and cargo with the use of conveyor belts or forklifts
Transport luggage and cargo to various airport locations
Maintain ramp and warehouse areas
Marshal and push back aircraft
Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security)
Process and secure passenger luggage
Qualification
Required
A minimum of 2 years of customer service or community service experience
Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia
Must be able to bend, stoop, squat, reach, and grasp
Posses exceptional interpersonal and communication skills (e.g., verbal, written, listening)
Typing speed of at least 25 words per minute (WPM)
Flexibility to work varied shifts, weekends, holidays
Ability to communicate in English
Ability to obtain airport security clearance
Ability to lift 75 lbs
Ability to learn and operate a computerized reservation system
Ability to anticipate needs in a fast-paced environment
Ability to adapt to performing work according to set procedures
Must have a good attendance and punctuality record
High school diploma or equivalent
Minimum age of 18
Must be authorized to work in the United States (US)
Preferred
Knowledge of operations with industrial equipment and previous experience
Benefits
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
Company
Alaska Airlines
Alaska Airlines provides rewarding careers in aviation by fueling a passion for service and helping others
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ben Minicucci
Chief Executive Officer
Jason Berry
EVP & Chief Operating Officer
Recent News
Business Insider
2025-12-18
San Diego Union-Tribune
2025-12-05
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