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Mohegan Pennsylvania · 1 day ago

Front Desk Clerk

Wilkes-Barre, PA

Part-time

Onsite

New Grad, Entry Level

Mohegan Pennsylvania is seeking a Front Desk Clerk to join their team and provide excellent guest service. The role involves anticipating guests' needs, resolving complaints, and ensuring satisfaction while maintaining knowledge of hotel features and services.

Food and BeverageRetailWine And Spirits

Responsibilities

Anticipates guests' needs, responds promptly and acknowledges all guests, however busy and whatever time of day

Maintains positive guest relations at all times

Resolves guest complaints, ensuring guest satisfaction

Maintains complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities

Obtains assigned bank and ensures accuracy of contracted monies

Keeps bank secure at all times

Answers department telephone, using correct greeting and telephone etiquette

Processes all guest check-ins

Verifies registration card information with the guest

Obtains back-up information for guest credit/payment method and inputs into system; collects cash when designated

Directs Bell Person to escort guest and transport their luggage to the room

Handles overbooked or "walked" guests

Accepts and records wake-up call requests

Monitors, sends and distributes guest faxes

Communicates pertinent guest information to designated departments (i.e., special requests, amenity delivery)

Resolves discrepancies on the room status report with Housekeeping

Matches the bucket check to in-house guest ledger report; reports discrepancies to supervisor/manager

Processes all check-outs

Processes adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges

Processes Players Club applications and issues Players Cards to interested guests

Performs other related duties as assigned

Promotes superior guest service

Qualification

Guest serviceProperty management systemBasic arithmeticCommunication skillsHospitality trainingProfessional demeanorFlexible hours

Required

High school graduate or equivalent vocational training certificate

Good communication skills both verbal and written

Ability to compute basic arithmetic

Provide excellent guest service and maintain a professional demeanor

Ability to input and access information in the property management system/computers/point of sales system

Some college or training in hospitality industry

Previous experience as Front Desk Clerk

Must be able to work various shifts, weekends, holidays and flexible hours

Must be able to withstand prolonged standing

Company

Mohegan Pennsylvania

Mohegan Pennsylvania, owned by the Mohegan Tribe of Indians of Connecticut is one of the most distinctive and spectacular entertainment, gaming, shopping and dining destinations in Pennsylvania.

Founded in 2005

Wilkes Barre, Pennsylvania, USA

1001-5000 employees

http://www.mohegansunpocono.com

Funding

Current Stage

Late Stage

Leadership Team

Kristie Hynoski

Human Resources Business Partner

Company data provided by crunchbase