PermitFlow · 1 day ago
Enterprise Implementation Manager
New York City, NY
Full-time
Hybrid
Senior Level
$160K/yr - $210K/yr
5+ years expPermitFlow is an applied AI company focused on transforming the construction industry. As an Enterprise Implementation Manager, you will oversee the onboarding process for strategic enterprise accounts, ensuring successful implementation and driving early value through effective project management and customer engagement.
Artificial Intelligence (AI)ConstructionEnterprise SoftwareSoftware
Responsibilities
Own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff through successful launch and transition to Customer Success
Lead complex, multi-stakeholder implementations by scoping customer outcomes, building project plans, managing timelines, and ensuring launch readiness
Serve as the primary point of contact for enterprise customers during onboarding, proactively managing communication, expectations, and risk
Partner cross-functionally with Sales, Customer Success, Product, Engineering, and Operations to align priorities and execute onboarding requirements
Translate customer workflows and requirements (including permitting, compliance, and operational needs) into clear, actionable implementation plans
Drive product adoption and early value realization through tailored training, enablement, and best-practice guidance
Measure onboarding success using defined metrics (e.g., engagement, time-to-value, launch readiness) and share insights with internal stakeholders
Build, refine, and document scalable enterprise onboarding processes, playbooks, and best practices
Qualification
Required
5+ years of experience leading customer onboarding, implementation, or customer success for B2B SaaS enterprise or strategic accounts
Proven ownership of complex implementations, managing multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch
Demonstrated ability to drive adoption and time-to-value, including leading live trainings, enablement sessions, and post-launch readiness reviews
Strong project management and communication skills, evidenced by successfully running executive-facing meetings, maintaining clear project plans, and resolving risks or blockers proactively
Experience operating in regulated or operationally complex environments, with the ability to translate customer workflows and compliance requirements into actionable implementation plans
Benefits
Comprehensive medical, dental, and vision coverage
Flexible PTO and paid family leave
Home office & equipment stipend
Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
In-Office Lunch & Dinner Provided
Company
PermitFlow
PermitFlow is a construction permitting software that simplifies the permit preparation and submission process.
51-200 employees
H1B Sponsorship
PermitFlow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$90.5MKey Investors
AccelKleiner PerkinsInitialized Capital
2025-12-02Series B· $54M
2024-02-21Series A· $31M
2023-05-08Seed· $5.5M
Leadership Team
Samuel Lam
Co-Founder & CTO
Recent News
2026-01-08
2025-12-11
alleywatch.com
2025-12-09
Company data provided by crunchbase